MainStay Suites Florence

This hotel should be condemned. There are numerous health violations and the place is very unclean and sketchy. There is a large dumpster in the back that is full of residential waste that I believe is coming from workers that are subsidizing housing for the work they do there. The total smell inside and outside of the hotel is atrocious. When I booked the room I actually chose the higher rate so that I could pay cash at the hotel but my credit card was charged the full amount anyway. When I asked the front desk about it they were very rude and told me I would have to call a third party company to resolve the issue the third party company told me only the front desk could resolve the issue. The biggest issue I have is with myself for even staying at this hotel. Do not stay here, you have been warned!

This hotel was not a typical MainStay Suites. It looks like they took over a local run down motel and put their name on it. You can tell they are doing some renovations, but even the rooms that are already renovated still need some work. Our bathroom door was coming apart at the bottom and did not have a locking door knob. The door knob on the inside of the bathroom door was covered in dry plaster. Our front door did not lineup with the door frame properly and needed some extra muscle to get it to close all the way. The tub had a large rectangular white stick on cover up an area of the tub that was scraped or messed up somehow, but didn't even cover all the marks. The ad for the hotel said breakfast was included. Unless a liquid coffee breakfast is your thing, there was nothing else provided. The eat in area where I assume breakfast might normally be served was blocked off. I booked 2 non-smoking rooms, yet one of them smelled like a smoke factory. When asked for a different room, they claimed they were full and came down with some kind of fragrance spray. They sprayed the curtain and area over the fan/blower and said, "There you go." What the heck? And there was an outlet in one room, right next to the bed that did not work at all. I would not stay here again and makes me question the MainStay Suites brand now.

Worst ever!! False Advertising!! The property looked nothing like the photos online. It was a motel that appeared to be subsidized housing. We checked in. Should have been clued in by lobby which was smelly with boxes lying around. Drove around to the room, and after seeing the conditions immediately checked out.