Hotel Monte Vista

The service was great. Very friendly and helpful staff. The hotel has a bar on the east side that appeals to some really loud and obnoxious people. They were drunk and yelling in the street all night long. We slept very little for the entire stay. On top of that, the hot water went out during the first night, and th temperature was in the teens. The staff did give us a credit for that, but it didn't help enough to make me want to return there ever again.

I can't give a zero which is sad. The photos they show are not the rooms you get. The first night my room was disgusting and so dirty I actually checked for bed bugs. Fire hazard electeical extensions cords and cobwebs and stains. I know its an old huilsing but come on. I am not a complainer so I didn't make a big deal. I also had a shared bathroom which does not show when you book it through any of the extra sites.It only shows if you go directly to this hotels website. And the shared bathroom is just about as clean as my room was. The next night there was no parking because everyone was parking for the bar.The young lady Ava was extremely helpful with trying to help me.Because honestly I just wanted to check out and be done rather than wait for parking to go Stay in a dirty room another night. Her supervisor showed up. It's not the general manager But some chick who I guess is the assistant manager. I waved at Ava to let her know.I found the space because I had been waiting over an hour. The free parking they give you a printed piece if paper and i dont know my way around and couldnt find it (which the manager also called me stupid over) When The manager saw me wave at Ava she stomped her feet and pushed her away back to the building. I wasn't even going to address the situation but after that I addressed the "manager". When Eva called to tell her I was there to speak with her.She kicked her way through the door from the back And came stomping over. I let her know that eva was acting more of a customer service advocate and manager than her and that was unfortunate. After a lengthy back-and-forth, she advised me that she did not get paid enough to care that she needed this paycheck, thats why she was there. That's why she keeps this job and that her general manager is in thailand which sucks. I let her know.I was here due to work and that I understand sometimes we have to do things we don't like to do but that's part of being management if she had to come in early to assist. That IS part of a manager role, I know bc im here in that role for work. She said no I don't agree and I don't really care. I don't get paid enough to care and if you had any issues you should have told me. This is an old hotel and there are nicer rooms. She then told me.I should have complained last night And she would have put me in a "nicer "room. I explained to her again that I had no intentions of complaining until I saw how she acted and pushed ava away and was being pretty aggressive with her. It ended with me telling her that I hope treating me so rudely and disgustingly and laughing in my face when I have nothing but civil calm and peaceful with her made her feel better. She said it didn't and I told her.I really hoped it did because at least something Good Could come out of such a disgusting attitude and action. I've then asked the young lady's name and when she told me Ava I advise the other manager I didn't need her name that I was sure the gm would know who sh

Convenient location to train stations.