Anonymous User
May 9, 2024
Extremely rubbish hotel and service, don't book it, avoid it.
I booked two king-size rooms. After arriving at the hotel, an Indian woman at the front desk swiped my deposit and said that she could only give me one king-size bed and one twin bed. My friend didn't agree to sleep in a twin bed, so she said that there was a problem with their room inventory arrangement and asked for a refund. The woman agreed and said that she would return the deposit to me in person first, and then the agent would call and agree to refund. As a result, after we left, Ctrip negotiated with them for three days, and they turned their face and refused to admit it, saying that they refused to refund according to the room type arranged in the order. In the end, they also deducted my deposit and didn't return it to me. It's really a rubbish place. Be careful!
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