Courtyard Flagstaff

We stayed at the Courtyard Marriott in Flagstaff for the Triple Crown baseball tournament with our baseball team. We blocked off a group of rooms for our team and were charged an incidental fee, with the manager, Theresa, claiming there was damage caused by kids. What’s unfair is that multiple teams were staying at the hotel. We saw other teams running around unsupervised in the courtyard, yet our team was singled out first and blamed. Later, the hotel ended up charging all the teams, which feels like they just spread the cost without properly investigating who was actually responsible. On top of that, the hotel lacked some basic amenities—no housekeeping since we only stayed 2 nights, and no microwave in the room We expected more professionalism, clear communication, and better hospitality from a Marriott property. Theresa kept apologizing but said there is nothing she can do. She had no proof it was my child or anyone on my son's baseball team but said she is charging everyone who who stayed there for the Triple Crown baseball team. Talk about lets try to make more money! Sadly, this experience was disappointing and left a negative impression. We will NEVER stay in a Marriott again.

I was disappointed at the Beginning … checking in .. Our Room wasn’t ready after 6pm .. Thought all The Hotels Check-in was 3 pm .. But They Gave us another Room and they Upgraded with a balcony … We were happy .. All in all it was a Very Nice Hotel.. No Free Breakfast .. for the Price I paid we should’ve got a Free Breakfast..

Enjoyed our stay

Absolutely loved it