Guest User
July 21, 2024
This hotel is undergoing a remodel. So I understand that there are challenges but the customer service on July 15-16, 2024 was terrible. I asked the front desk clerk if I could buy a soda here, because where their drinks and snacks had been, she said she sure at the market and pointed around the corner. There were no drinks or snacks. I came back to here and she said I meant at the store across the street. So they had no drinks, no snacks, no onsite Coke machines. This was at midnight. Then we asked for a late check-out. Mind you, we are Diamond Elite members, and the answer was no. The mattresses were worn and lumpy. However, the room was clean. The lighting in the room was glaringly bright. The pool was empty of water.