Guest User
July 23, 2023
I went for a bike ride and had no basket so I had it tucked in my swimsuit top. I’m wearing a cotton shirt over it because I’m sunburnt. I was so hot after the bike ride that I just plunged into the ocean and swam for a good 20 minutes. During my swim, I felt something hit my heel and I was scared, thinking shark! But I didn’t get out. I kept swimming because the water is sublimely beautiful. I get rolled around in a strong surf exiting the ocean and then grab my stuff and head for the pool. I swim there for about 20 minutes then head for the shade to read snd check my emails for work. No phone. It all comes back to me, tucked in bra, bump in my heel and ugh! I go to the water sports hut and kind Quin is there. We walk down to the surf to see if we can spot it. Nope! He heads up for a snorkel mask and valiantly plunges in. I pint to where I felt the thump on my heel. He looks and looks, head down and cruising through the water, coming up for air. I point ‘a little farther that way’. He moves and peers down, then dives. I still don’t have hood it’s okay. It’s been in the ocean for almost an hour by now. He nears shore, holds it up and says ‘it works!’. What?!? Omgoodness. Tickled pink here. I plug in my lock code and my whole world is at my fingertips again. Kind Quin saved the day! This guy deserves a raise and a promotion. He didn’t have to look in the ocean for an iPhone! You know how grateful I am? Thank you Quin and galley Bay for saving the day with over the top customer service. I’m a travel agent and have been all over the world to many resorts. I haven’t even been here 24 hours and I am blown away by how kind and helpful everyone is. But Quin? Outstanding.