Holiday Inn Express & Suites Firestone - Longmont

The accommodation impresses with spacious, quiet rooms, comfortable beds, and exceptional customer service. It offers a wide variety of delicious breakfast options and is conveniently located near major attractions.

This is a well situated location. The staff is very welcoming and friendly. Plenty of parking. Nice sized rooms. The breakfast area is clean and well stocked.

Bad,Bad,Bad. Bad attitude Bad Service Bad experience. The elevator was broken we were informed after the room transaction. We had to slog our luggage up three flights of stairs. No offer to assist. When we got to our room the keys did not open the room. Went back downstairs to have the keys reprogrammed only to find no one at the front desk. Waited waited finally called out loud twice hello is anyone working? No answer so I peeked around the corner of the desk to see if anyone was available. A very unfriendly blonde young lady came out from behind the partition very curt very rudely stated that she would have us escorted off the premises. Great way to treating a 66 year old veteran as if I was a ****. No people skills on display no hospitality skills no customer service skills. I recommend retraining or a different career might be a better option for her. This whole experience started off poorly I think because we used *******. She stating that if we are planning to stay a second day not to use *******. We have always enjoyed other Holiday Inn locations but not this one. Hospitality is not this person best quality ..