Figtree Hotel Wollongong

I booked a room last night the 4th January for 1 night ,, I came down with my partner to spend the night there after I had to go to work in the area last night,, I arrived back to the hotel around 7pm and my partner and I decided to go downstairs to enjoy a couple of drinks and some dinner before intending on listening to the music and playing the pokies ,, it was all going well we were enjoying our drinks and dinner outside when Joel a worker/manager came just outside the doors where the restaurant is and yelled at my partner that he had better not be smoking in a non smoking area ,, I found this to be quite rude and my partner was very embarrassed and agitated that Joel had spoken like that to us ,, neither of us were vaping nor did we intend to vape ,, we were eating,, there’s was a vape on the table next to us that my partner had placed on the table instead of sitting on it in his pocket,, after this incident I finished my drink,, we got our dinner taken away and we packed up and left ,, we were gone by 10pm ,, we did not stay ,, I spoke with max and handed him the keys back and also put the complaint into him about what happened,, it would have been ok if Joel had approached us and spoken with us but he yelled across at us so everyone could hear ,, which is very unprofessional and was not needed As we didn’t stay the night due to this incident as my partner and myself didn’t feel comfortable being there and was no longer enjoying a night away ,, we came from Penrith for the night and I’d like to be refunded for it ,,

Never again

Great place to stay and I don't stay at pubs usually but this place is different

Paid for 2 nights stayed for 1 night the room was dirty stains on the carpet looked like faeces it was freezing cold wind was coming in the gabs on the windows no air-conditioning but other rooms had air-conditioning that were empty got told the rooms were full up graded the room for queen got double I would like a refund please because I would not recommend anyone staying there the place should be shut down it was filthy

I arrived at the hotel and had to work in my room that night. The room is lit with a large flouresent light and I asked the staff if they had a lamp. One staff person tried to help but the manager was clearly uninterested in providing a solution. I drove to KMART and purchased a $15 lamp. When I returned to the hotel I noticed the lamp needed a USB port. I asked the staff in. the could lend me a plug for the lamp. The manage again refused to even attempt to come up with a solution. In the end I plugged the lamp into a USB port in the TV - a solution I came up with myself. The manager was very unhelpful and uninterested in providing support.