Karawan Riad

Our stay at the riad was pleasant—until we encountered an issue with the manager that left a bad impression. We had booked a walking tour of Fez online in advance with a fantastic guide we carefully chose, but upon arrival, the riad manager insisted that we cancel our booking and use one of the guides she recommended instead. At first, we thought she was just making a suggestion, but as we politely declined, she kept pushing the idea, making us feel uncomfortable. It quickly became clear that she wasn’t trying to help us but rather had a business arrangement with the guides she was promoting. When we firmly stood our ground and refused to change our plans, she became noticeably less friendly toward us. This kind of pressure was disappointing, especially in a place that is supposed to make guests feel welcome and at ease. Luckily, we stuck with our original guide, and it was the best decision we made. But for future travelers, be aware: if you book a tour independently, stand firm and don’t let anyone manipulate you into canceling. Sadly, some riads seem to prioritize their business deals over guest experience. Fez is an incredible city, but experiences like this can put a damper on your stay—so choose wisely!

Great hotel, poor food Good: The most beautiful building inside with a stunning rooftop. Parking is a short walk up the road - no problem. Bad: The dinner in the hotel was unfortunately very average and expensive. Having eaten tajine all week across Morocco, it was definitely the worst one we have had. All the food was very salty. I mentioned this to the staff but they were not interested. As soon as we checked in, whilst drinking tea, the hotel were pushing us to have dinner. They asked multiple times.

We had a beautiful stay in this lovely riad which is elegantly decorated and extremely comfortable. Everything was very well organised by Nezha on reception including our tours of the medina and remparts , our hammam and massages as well as meals and transfers. She was very efficient and friendly. Our suite was fantastic and very comfortable. We ate breakfast and 2 dinners in the hotel. The Moroccan menu was excellent and the tagines were had over both occasions were the best we had in Morocco. The breakfasts were an amazing feast with something for every taste. Our compliments to the team who served us across our three days - Waiters Mohamed and Meskine and to Chef Abdeljalili . The ladies in the hamman gave us a lovely experience and thank you for that. Truly a unique stay and highly recommended.

My experience at Riad Karawan was absolutely wonderful and incredibly comfortable. The staff were exceptionally kind and helpful, always going above and beyond to make my stay enjoyable. I would especially like to mention the front desk receptionist, Nouzha, who is by far the best I’ve ever encountered in all my travels! Her professionalism, warmth, and dedication are unmatched, and the owner of the riad is truly fortunate to have her as part of the team. I highly recommend this riad for an unforgettable stay! 🙏🏻

Karawan Riad hospitality is wonderful! Breakfast was great. Rooms are tastefully designed. 3 new rooms are being added. No slippers and shower caps in the room. This riad is not for elderly or disabled guests.