The Residence (m3 Hotel - Ferney)

Absolute disaster. - our room and facilities are cold - Rooms not cleaned for 3 days - our UPS parcel returned despite the fact that we informed them 3 times about it - they charged us 30% more than the price that we found on Trip.com when we prolonged our stay - better take your breakfast somewhere else Never again

Super

This was my second stay. The room decor was as enchanting as before, but there was an unexpected and very unpleasant snag: I was told that rooms were only cleaned once a week. This meant that anyone staying less than a week wouldn't get a cleaning that involved actual cleaning products and elbow grease - only towel changes and wastebasket emptying, plus the occasional roll of toilet paper. Previously I'd visited during the pandemic, when there was a full cleaning every three days (to minimize the cleaners' contact with guests), but now the hotel was back in full tourist mode, so there was no reason to downgrade the cleaning from infrequent to zero. I travel regularly - in various countries and at various types of hotels - for work, and I have never encountered such a practice at a proper hotel. This is not an Airbnb - it's a large establishment with a hotel section (where I stayed for a number of dayhs) and a longer-term stay section. The height of ridiculousness was when I asked a passing cleaner (no, she was not allowed to clean my room, as it wasn't on her list) if I could get a fresh dish towel for the kitchenette, and she replied, "Ce n'est pas prévu" ("It's not provided for", meaning giving me a fresh towel wasn't on her list, either). I had also asked if I could borrow cleaning products and do my own cleaning, but that was not allowed, either. My eyebrows remain raised.