SpringHill Suites Amelia Island

It looks nice and has a good location, and I'm still here, but was awakened from a nap by fire alarms going off. Up and out fast exit stairs could have been more easily marked. It's okay, it was only an unannounced test. And of course, it did trigger my ptsd.

I don't think I've ever been as disappointed as my experience at this Springhill Suites. We stayed here in Oct 2021, just a few months after the place opened and in the thick of the pandemic and it was a wonderful escape. When my wife and I were planning a trip to WDW with our kids, we decided it was a perfect time to return to Amelia Island on our way back from Orlando. I figured the hotel may not be as shiny and new as it was in 2021, but it is still in a great location and is priced a cut above a standard SHS/CY so I assumed it was still a premium property. Couldn't have been more wrong, sadly. Upon arrival, I was a bit taken aback that the Springhill Suites no longer operates a front desk, and that all guests check in at the Courtyard side of the property. There I was handed a Courtyard key card and directed to a first floor room on the SHS side. I was a little surprised since we booked several months in advance and I'd assume we would get something on a higher floor as a minor "upgrade." After unloading the car, our cranky kids (and cranky parents) entered the room to find it was a double queen rather than the king suite I had booked. We returned to the front desk (again a long trek over to the Courtyard side) and I had easily the most rude service I've ever experienced at a Marriott property. When I placed my key on the counter and informed the woman who had checked me in that there was a mistake, and we booked a king room not double queen, she just handed the key back to me and said they didn't have any king rooms available. No apology, no sorry, no effort whatsoever. She then told me they had oversold the king rooms and that they couldn't give me one. When I challenged her that I had booked 2 months prior and checked in via mobile so it seems really strange that I would not be able to get the actual room I had booked, she again was not apologetic in any way. I asked her "what are we going to do about this?" and offered to stay in the Courtyard side. At this point, she finally started looking at the computer. I took the time to check on my phone while waiting and sure enough, you could still book a king suite for the current date (for cheaper than the rate I paid), so clearly they are not reporting correctly that they are sold out. She then handed me the key card back and said she got me a king room. When I asked whether the courtyard side had sleeper sofas, she was bewildered and said it was still on the Springhill side - where she said they had no rooms available. As we walked away from the counter, the person behind me then asked the exact same question - booked a king suite and was given a double queen room. Clearly, the hotel has a serious problem with this most basic of functions. Once we got into the correct room, we were even more disappointed. This is not a refuge from the real world. Every cushion on the sofa is stained in some way, and I mean both the seats and the backrests. The bathroom is not what I would consider "clean"

The cleanliness of the hotel and room were terrible. The elevator had something sticky on the floor all day one day. Our room had an odor and the coffee condiments were opened from previous guests. The carpet was stained really bad and needed cleaning.

Tried it Have to pay for parking and limited convenient parking spots. No ice machine in the SpringHill section…have to go to Courtyard section. Not a comfortable feeling at hotel.

Property is beginning to show signs of under staffing by the way things were maintained. They also eliminated the check in desk for Springhill Suites. Should just call the whole hotel a Marriott.

Location was perfect, the room was spacious, clean and comfortable.