Let's start with check-in: We checked in around 10 PM, and the front desk upgraded our room free of charge. The service was excellent.
My girlfriend didn't bring makeup remover oil, so she called and thoughtfully provided makeup remover wipes.
The cleanliness was acceptable, but the trash can was small, both in the room and the bathroom.
While showering, I noticed the showerhead connection was leaking; it was a bit loose. I unscrewed it and checked, but there was nothing. The overhead showerhead's water flow was uneven, with a one-sided effect.
The mirror on the sink wasn't very comfortable for shorter people, but there was a removable bench nearby. Also, the sink drain plug had a problem. If the water flow was too strong, it would push against the plug, preventing it from draining properly. I encountered this issue repeatedly while showering.
The room door wouldn't lock because the keyhole didn't align with the lock, as shown in the picture. I could only close the door normally, but it wouldn't lock. There were three locks: a normal door lock, a security lock, and a chain lock. The security lock wouldn't lock properly.
Everything else was ok, not much noise at night and the room was soundproofed.
Excellent
357 reviews
9.7/10
Price from
VND 801,297
per night
Check Availability
Discover more STARWAY hotels in Fenyang
FAQs About STARWAY Hotels in Fenyang
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.