Holiday Inn Express Munich - Messe

The first impression when entering the store was average. (When booking, the Ctrip App will not automatically identify members like in China). The front desk did not ask if I had an IHG member, but directly applied for a new one for me (I don't know if I opened a membership). The room space is OK, the sleeping environment is very quiet, the hygiene is also OK, and there is a faint fragrance. The dust is large and the humidity is low. The female room service waiter is more serious, and the male one can just clean it up casually. Change the sheets and quilts every 3 days, vacuum, etc. Breakfast is the same every day, there are not many choices, but it is no problem to eat full, and the sausage bread is delicious. The front desk is too indifferent every day, and there is no greeting/no sense of belonging. Because the itinerary is booked for 6 nights, due to changes in work schedule, I need to leave the hotel early, and I checked out after 4 nights. The hotel insisted on deducting the room fee for the 2 nights I did not stay in. In the middle, our German company negotiated with the hotel, including Ctrip, and they were only willing to refund 50% of the room fee for the last night, 99 euros per night. Although Ctrip gave a certain compensation in handling after-sales, it still caused me to lose 1.5 days of room fees! The same goes for invoicing. The hotel keeps delaying and Ctrip's intervention is useless. They just let you wait. Terrible service!

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