Premiere Classe Maubeuge - Feignies

This hotel is anything but Premier or Classy. From the moment we arrived, our stay was riddled with issues. The rooms had cigarette burn holes in the bedding, mouldy windows, stained toilets, and broken soap dispensers no shower gel or hand soap was provided, forcing us to buy our own. The shower was completely unusable, fluctuating between freezing cold and boiling hot. Security was nonexistent. One of our room doors was found open late at night upon our return, and when we reported it, the male night staff was aggressive and intimidating and shouting at us in french, he offered nothing more than a replacement key card. The following day, we were assured that we could move to interconnecting rooms and were told that we could move our luggage out when we got back but upon returning from an outing and previously being told we didn't need to move our luggage to a safe place in the hotel, however, when we came back, our original rooms had been reassigned to someone else leaving our personal belongings behind with zero care. Thankfully, we had locked everything in our suitcases. Breakfast was absolutely not worth the additional cost. Croissants, basic cereal, thin slices of sponge cake, cheap baguettes, yogurt, and poor-quality selections. Many mornings, items weren’t even stocked, and cups, glasses, and bowls were often dirty. Picture added to the review showing no croissants nor thin slices of sponge cake or any baguettes, these are the food options that should of been available within the breakfast time slot also dirty breakfast wear The hotel director acknowledged that we had initially been given the wrong rooms but refused to apologize or offer any proper compensation. His solution was offering us an ice cream for the inconvenience. This hotel is unhygienic, unsafe, and operated by dismissive staff who show no care or respect or any regard to there paying guests. Avoid at all costs.