SpringHill Suites Fayetteville I 95

good, very good, pretty good

Mekka and Teresa were great! It was our son’s fourth birthday and they made him feel so special. They were very friendly. The eggs at breakfast were fantastic, too!

Stayed here one night on our drive home from Florida. The room had a bad odor, and a very odd layout, the bathroom is directly in front of the beds, and the tv placement is weird. The faucet in the bathroom wasn’t functioning properly and sprayed water out in different directions. The pillows are terrible. There was a group of very loud people staying on our floor. The morning of checkout, the maid opened our door without knocking around 9:30am. I would not stay here again.

Went to this place to attend a funeral. This hotel was chosen based on location but was was relatively high priced. Hotel was clean, staff less the helpful. I had to come to front desk to get help with logging onto the WIFI. They spent all of four minutes trying to get me logged on, and then handed me a slip of paper with an 800 number. The service provider was unrelated to Marriot, and located in southeast Asia based on accent. They directed me to pursue several solutions, none successfully got me logged onto my laptop. Once they got me to connect my phone, they got me off as soon as possible. They were not willing to try and help use my phone as a hot-spot. I never got access to the WIFI using my computer. The funeral was not scheduled until 2pm the next day and check out was 11am. I had no place to go before prior to the funeral. About 10pm, I called the front desk and requested a late checkout explaining the circumstances. The agreed immediately. However, the next morning housekeeping came knocking right at 1130. They had no record of a late checkout. The front desk followed with a call about 10 minutes later. They had no record of the arrangement made for a late checkout. They also said I was not a Marriot Rewards member. To the contrary, I had made arrangements and described the staff spoken to. I also had a Rewards membership. The front desk staff tersely dismissed the retort and rudely told me to vacate forthwith. I will not NOT return.

This was our best hotel experience ever. The room was super clean and the linen was so comfortable. The ac was working well unlike other hotels that dont allow you to change the temperature. The breakfast was a five star experience. The gym was well equipped and so amazing to work out in. The pool was also great and clean. A special thanks to mekka who was so welcoming and nice she helped us with so many things while smiling the whole time!