Holiday Inn Express & Suites Dallas NW - Farmers Branch

Location: Highly praised for proximity to event venues, family homes, and convenience of covered parking with good lighting.(based on 1 review)

Given Rooms Late I stayed here because the Hampton down the road that I had normally been staying at for business trips was all booked. The Hampton’s service is top-notch and I was expecting the same for this hotel serving customers on the same block… I was let down. The hotel and stay itself was fine overall. What disappointment me the most was the service. I was driving in from 1,000 miles away and was going to be arriving early around noon instead of 3:00pm at normal check-in. I called pretty early in the morning to alert the front desk about this and ask if my 2 rooms could be ready early and was told that she did not know and that I needed to call later. This was fine initially. However, every time I called back, I got the same response. I arrived in person at the hotel at noon and was still told the same thing and was further told that it was due to housekeeping being short-staffed. I asked for a call when the rooms were ready and left to kill some time. After never receiving a call, I returned at 3:00… The rooms were still “not ready.” I was told that the housekeeper was incredibly busy and was just now able to get to my room. However, she was just hanging out in the front office with the receptionist and pulled her cart out of the office to go upstairs as I was being told this so she was clearly not out working. Minutes later, I was told that my rooms were ready. She clearly did not have time to ready them that quickly so I don’t know why getting them was delayed until that moment.