Alton Towers Resort

Arrived at the hotel on 23rd July, was impressed when we walked in, reception area was clean and loved the decor, there was a Costa coffee inside, some arcade machines, a bar where they had entertainment at night which was good. The back of the hotel had a beautiful lake with a waterfall, small play area for kids, plenty of places to sit and enjoy the view of the lake. Garden area was well maintained, we were very impressed. The room itself was clean, we had no complaints about the room at all, we are a family of 5 and had a family room, double bed, single bed and bunk beds. We ate at the garden restaurant downstairs for breakfast, plenty of choice, full English buffet, fruit, cereals, pan cakes, croissants, tea, coffee, three types of juice which tasted a bit watery but everything else was perfect . Perfect location and because we stayed on site we had early access to the theme park which was a bonus!! Plus we had a game of golf in with the hotel. Overall I would highly recommend this hotel, we all enjoyed our stay and will definitely be back.

Attention to detail of theming is great. But that’s where it ends. Very very dated. Beds aren’t very comfortable (especially the trundle beds), we had to request extra duvets to lie on so we couldn’t feel the metal frame of the bed. Airconditioning worked well in the room too! Housekeeping do a great job keeping the rooms clean - it was spotless. Staff try to be as helpful as they can be within the parameters they are given. Food and drinks very expensive as you’d expect. Costa is great and Dragon’s bar great choice of drinks. Entertainment good too.

This was a special trip for my sons birthday, we stayed in the moon explorer room. I have to say for the price I was disappointed apart from the decor I have stayed in better Traelodges. We arrived at 3.30pm after a very hot day in the theme park. Once in our room we wanted to freshen up and cool off before dinner, however the air conditioning would not work. The window would only open slightly and it was stiffling. My husband went to reception were they changed the battery in the remote however it still wouldn't work. It suddenly came on for four minutes then off again so not enough to cool the room. When we went for dinner we reported it again and were told someone from housekeeping would have a look. After dinner we arrived back to a very hot room, it was on but on fan which was little more than useless. Again down to reception they said they would send someone. I had a cold shower to try to cool off. My son was even hotter as the location of the bunk beds made it hotter with the curved wall and tiny space. An engineer came about an hour later and said he had reset it and would send a new remote up and a fan. Another man arrived with a new remote half an hour later, and said it was shutting down because the room had got to temperature, which was utter bull***t. He said the fan would be sent up. Still not working only for 4 minutes every half hour, my husband played with the new remote and somehow after another hour or so finally got it to stay on for longer than 4 mins. Then I got a text to say no fan could be found and enjoy the rest of your stay it was 10pm then, hot and exhausted. I thought the room was poor, small not very clean, dated the curtains didn't even meet. I won't be staying again there. I stayed in the hobbit house in enchanted village last year but thought the hotel would be a special treat. When asked on checking out if we enjoyed our stay we said no and explained above the reply was oh enjoy the rest of your day. I ordered the birthday package and part of that wasn't there. Shocking for the premium price you psy