Holiday Inn Express Fargo-West Acres

When we got to the hotel there was a lot of construction happening inside and no one addressed it. No one said, sorry for the mess or disruption. At one point the beds were totally vibrating from the work being done. Then, the toilet got clogged. We called down and they said that there was no maintenance guy on duty but they brought me a plunger... Even when the blockage was cleared, the toilet would not flush properly. I finally went down to the desk to see what to do next. The girl at the front desk said she could ask the maintenance guy from next door to come or we could switch rooms. I said that if he came soonish, we would keep the room. The man came and was able to correct the toilet issue and we had no further problems with that. Finally, the kids were pretty excited to go swimming, but the hot tub was empty. The pool was so cold the kids were in for a few minutes but couldn't stay because the water was so cold and the chlorine was so high that it burned the eyes to just be in the room. We were able to eat enough breakfast in the morning to satisfy us, but it was still hindered by the construction in the lobby. The Holiday Inn Express is not a bad place and is probably better when everything is working, but we were not the recipient of that kind of stay.

The room was great, very comfortable beds. Breakfast was fine, stopped in quick before hitting the road. The hallways were a bit messy: torn wallpaper, broken ice machine, one door was missing its lock/handle and just had a blank piece of paper covering it. Still felt safe and secure.

Uncomfortable beds, dirty pool, broken hottub. One staff was rude and miserable but the others where nice. Great breakfast spread at least.

They provide breakfast and great beds!! Smells great throughout!!

Dear Hotel Manager, While looking for rooms in Fargo, I just realized that I never received a call back from you. Left you two voicemails with my callback number and one very well written email. Nice way to do business. Drugged up elephants in room above started at 10:30pm and didn't end until daylight. Turn music up, jump, stomp, roll, turn music down, come down, repeat. Two visits to the front desk through early hours, one wellfare request, two room checks by security - no real action and no response from you. Never again will we stay at this brutally managed establishment.