Merchants Manor Spa

Once again a most enjoyable visit, I believe our 5th over the last few years. The standard of service never disappoints, nor do the breakfasts!!i. Big thanks to Max, Simon and Maja for looking after us. The upgrade really was appreciated. We thought the introduction of the Happy Hour worked well. Looking forward to seeing you all again next year.

Lovely clean hotel. Our room was large and extremely clean and comfortable. Couldn't fault the service given from the staff and the breakfast was delicious.

4th time staying here and sadly will probably not come back again. Had a few days away with my daughter on a 3 for 2 deal. Price was ok because I thought the visit would live up to previous experience at this hotel. We have stayed in all room types except the land lubber and the other self catering one. This time we were in the cosy king. My overall recommadion would be a room in the main house with balcony. The cosy king was ok for our needs except on the booking description it stated there was a bath. Our room contained only a shower which was disappointing as chilly October nights warrant a hot bath ! On previous visits, there was a table in the entrance area with self service tea/coffee facilities. This has now sadly been removed and tea/coffee is in the rooms....very sparse, only 2 tea bags in the jar and not enough little milk cartons. We loved the old style self serve facilities as we could grab a drink and sit in the lounge area to read on an evening. This time we had to ask staff to bring a cuppa and it felt awkward....cost cutting? The swim area as we knew from precious visits does not have a sauna or jacuzzi - if you're wanting these facilities then you'll be disappointed. It has a steam room which is tiny for the amount of users. The pool is a good size. No drinking water dispenser- people were going outside to use a tap to refil their bottles?!There's so much potential to have a sauna and decent loungers to sit on etc ! My daughter used the gym and said it was good. On our previous visits, there were two complementary jacuzzi outside and these could be booked for half a day usage. They were still there but this time there was a charge to use them only for 2 hours which was very disappointing....hotel needs to update their website to inform potential guests. We were looking forward to spending time in them. Breakfast was ok but staff need to be more attentive. The orange juice despenser broke and leaked and no one seemed bothered or tried to put juice in a jug so guests could access it. On first glances the hotel looks quite upmarket, but its very tired around the edges. It's a 10 minute walk from train station and around 10/15 minute walk into town.

Where to begin… this place is a really special find, a total sanctuary from a hectic world. The public spaces are beautifully decorated and furnished in a calm and unpretentious style. There are comfortable chairs and sofas in small groups that are perfect for private gatherings or just for reading a book and daydreamin. The decor is calm, with layers of green on green and beautiful views of mature trees to envelop and cosset you. Yet original and inspiring artworks and artefacts. It’s absolute bliss. The owners are delightful, and the staff are knowledgeable, helpful and friendly. We were made to feel incredibly welcome and at home. If you are lucky enough to stay here, do treat yourself to a massage. I went for a facial and it was so perfectly relaxing that I booked for an equally fabulous head massage the following day. The bar is convivial and very well stocked. Breakfast was delicious; perfectly cooked and promptly served with a smile. We had afternoon tea in the library- sensational! This is a smart hotel without formality or ceremony, a lovely relaxing place to stay. I can’t recommend it highly enough.

This is such a fabulous hotel. Been a few times now and it never disappoints. Staff super friendly and unpretentious the breakfasts and afternoon tea to die for. Nothing too much trouble. Was lucky enough to be able to book the LookOut apartment which felt like such a treat. Two luxurious bedrooms, great sitting room, fully equipped kitchen and private hot tub on terrace with sea view. They very kindly squeezed us in for a massage in gorgeous treatment rooms. Very reasonable and definitely relaxing. Beaches just a short walk away, This time went to Eden Project - just an hour away and well worth it. If you are looking for a hotel in Falmouth, - look no further, it's just heaven.