Inn on the Lake

A little tired and outdated, restaurant staff excellent but not enough of them

I travel frequently all over the world and stay at a range of lodgings from relatively modest accommodations to the most luxurious. I can safely say I have experienced few hotels that have gotten more things wrong through than Inn on the Lake, which was surprising give its high reviews. Though the staff was very friendly during the reservation process, that fell off quite dramatically when we actually arrived. My spouse checked in before I did, and the gentleman at the front desk initially refused to issue a second key to the room for me despite my name being on the reservation. He did not relent until I pointed out that a key is standard for each adult in the room. My family of four stayed in a two-bedroom duplex that could accommodate eight people. The room was equipped with TWO cups and a single, tiny 1 oz shampoo tube. After staying for 4 days without maid service or fresh towels, we inquired about the availability of housekeeping, and were told we were supposed to put the sign on our door. Our room had no sign to place on the door. We asked for fresh towels two additional times before they were finally delivered. When my spouse arrived late one evening and his key no longer worked on our door, rather than issue a replacement, the desk manager called the room waking my children and me so that we could open the room door. In summary, for anyone staying in Fall River and the surrounds, I would recommend they find alternative lodging. The staff of this hotel do not seem to grasp the basics: issuing keys, ensuring the rooms are property outfitted for the number of guests (and yes, when you have customers, they are guests), routinely servicing the rooms as a matter of course, rather than in reaction to repeated inquiries, and making necessary repairs along the way.

Staff very friendly and helpful. Location easily accessible. Towels thick and big. Very dated and run down. Strong musty smell. Says renovated in 2010. Old jetted jacuzzi bath tub in room with bed. Shower stall had black mold all over bottom frame. No elevator so not good for seniors with mobility or strength issues. Dining room closes at 8pm so only leaves fast food restaurants for later evening eating.

It's been on the map for quite a while, and the Inn is still a wonderful place to stay. Yeah, maybe a bit dated here and there, but still a "home away from home " establishment. I stayed there for a night yesterday ; I noticed the tiny rust spot on the bathtub, the old heather/ cooler in the room, but everything was more than ok and welcoming. Friendly staff, good service and advice. The place feels good. My friend and I had dinner a 3 course dinner at the Inn's restaurant. The quality of the food, the presentation, and the service was beyond our expectation ; absolutely great ! I'm looking forward to my next stay at Inn on the Lake, and a next wonderful dinner.

Very nice place for the money. Close to the freeway. I like the restaurant and pub onsite. Ample parking. Has a microwave and refrigerator. Has no elevators. Tour buses use this hotel. I think it's the best place to stay in the area. I would stay here again.

We chose this place for its convenience before our early morning flight out of Halifax, and it certainly served its purpose. However, it felt a bit rundown, which was a bit disappointing. On the plus side, we really appreciated the jacuzzi and the faux fireplace—it added a nice touch to our stay. If you need a quick place to rest before flying out, it works, but it could benefit from some updates to enhance the overall experience.