The Covenanter Hotel

I stayed here for 3 nights during the cold snap in November. I had a problem with the original room that I booked as the door lock pad stopped working. A young fella (Declan I think?) got me transferred (upgraded) to the Bruce room. I also had a problem then with the central heating radiator not working properly in the bedroom. This was temporarily remedied with an electric radiator and so I was warm. The main radiator was fixed the next day. Since the January Trip Advisor review saying that the rooms were tired. They must have been renovated. Both my rooms were very clean and well decorated, with a really nice bathroom in each. All the staff, without exception, were excellent. Friendly, attentive and efficient. I ate in the bar each night. The food was excellent. Tasty, well cooked and plenty of variety. I hope to stay next year when I am up in Falkland.

I am sad to have to write this review. We were visiting from New Zealand. We had two rooms booked, the Bruce and the Outlander. When the staff left for the night they switched the heating off for the whole building. We were absolutely frozen. Shivering and shaking cold! We even put towels on the bed to try and help, and were very close to sleeping in our car. We had ur daughter with us so it was extra upsetting. When staff arrived in the morning when it was time for us to check out, they turned the heat back on (lucky for them!) We asked for a partial refund as basic standards were not met. It was very hard to get hold of the manager and we were told to phone later, which we did.. but she wasn't there time and time again. We eventually (days later) got hold of her and she agreed to a partial refund but wanted a bank account number rather than refunding to our card. I provided a UK account number so it would be easier for them, the refund never came. I emailed twice more and they just ignored us. This place should be shut down with how they treat their guests. Just look at the other reviews. Also the tap in the bathroom dripped loudly all night and the place is run down with an uncomfortable bed. There also isn't a kettle. We are not fussy people by any means and I never leave bad reviews, but I don't want anyone to go through what we did. You should book somewhere else. The attitude of the staff/owners says is all.

This hotel was booked as part of our honeymoon in Scotland as my (now wife) is a huge Outlander fan, so of course, I booked the Outlander room. The room is quite small but this wasn't a problem. It had some photos of the crew and cast taken during filming and a couple of pieces of 1940s furniture. Obviously the room is nothing like the 1940s room at 'Mrs Baird's B&B' as only the exterior of the Covenanter hotel was filmed while the inside shots were filmed in a studio. There were a few issues worth pointing out in that the very loose headboard bangs against the wall as soon as you sit on the bed, let alone sit back against it. I had to shove a cushion behind the headboard to stop it knocking the wall. The mattress was not the best either and very hard. There was no kettle, only a coffee-maker, so if you like tea you're out of luck. The lamp next to the bed has stains on it & needs replacing. Unfortunately, the bathroom is a lot worse...it needs a lot of attention. The ceiling is peeling & cracked with mould spots. The extractor fan does little to combat moisture and the window doesn't open. There was no sign above the sink warning about how hot the hot water tap is and my wife burnt her hand. The small step up to the toilet is a bit of a hazard as it's hard to see with the black slate tiles. There was also a slug on the window frame which is strange with the window not opening. The taps didn't turn off properly and were constantly dripping all night. I'm actually quite shocked at how bad the bathroom was considering the room is £130 a night. In fact, only one of the three windows opened and that was a struggle, which was very alarming as the fire alarm went off very late at night and no one came to tell us anything. This went on for around 20-30 minutes. If there had been a fire, I wouldn't fancy my chances with the windows not opening. We did mention this to the lady who served us breakfast in the morning and she just said there was no fire and if there had been they would have let us know and that it was a false alarm. She didn't seem concerned about it at all and the disturbance it caused guests. All in all, I would have expected a lot more for the price I paid. I will finish by saying the food was lovely, all homemade and although I would eat here again, I definitely wouldn't stay here overnight. I haven't stayed in such poor accommodation in a long time and it's a real shame considering how popular Falkland is. I hope the owner of this B&B take all these concerns on board going forward. To date, I still haven't had a reply from the owner to my email regarding the poor condition of this hotel.