Residence Inn Dallas Allen/Fairview

Staff Service: Staff are consistently described as friendly, helpful, and attentive. Guests note that employees went above expectations, such as providing ice from the kitchen when the floor machine was out of order, ensuring a positive guest experience.

Disappointing Stay – Cleanliness Standards Not Met I was very disappointed with my recent stay at this Marriott Bonvoy property. Upon check-in, I found the room in an unacceptable condition: the kitchen had trash left behind, the pull-out bed was unmade with cushions scattered on the floor, the bathroom mirror was dirty, and a side lamp was broken. This experience did not align with Marriott’s ‘Commitment to Clean’ initiative, which emphasizes rigorous cleaning protocols and guest room sanitation .  As a Marriott Bonvoy member, I chose this hotel expecting the high standards the brand promises. Unfortunately, the lack of proper housekeeping and maintenance fell short of those expectations. I hope management addresses these issues to uphold the quality and cleanliness standards that guests anticipate from Marriott properties.

This was the dirtiest hotel I’ve ever rented. They reviewed it at 9.2 it isn’t worth a 6.2. It had built up grease and food all over the stove top and oven door not only being filthy but giving off an odor of dirty disgusting grease. The floors were filthy. I didn’t even want my suitcase on the floor. And once I decided to try to just sleep and get out of there, my night stand right next to my bed was filthy dirty. The handle on the night stand had some dirty build up all over it making it unbearable. I called the front desk telling them the conditions and saying I was leaving could I please get a refund for the rest of my stay? They refused. They would not even give me a refund for my 2nd and 3rd night with the 24 and 48 hour notice. The refrigerator as well as the freezer smelled horrific. And the people across the hall appeared to be living there permanently. I had to leave immediately due to the filth and due to the fact that I am a female traveling with my 2 young daughters, for my safety. I spent 0 nights at this establishment. I had to rent an entirely different hotel. I reached out to ******* and they did nothing for me. ******* should look at the hotel before they give it a review or before the rent it to a hard working individual whom ended up being ripped off for $70o dollars. Shame on you *******, shame on you both for not caring whatsoever about your customers, their happiness, their safety, and their wellbeing.Most disgusting hotel I’ve ever been overcharged for