Radisson Hotel Fairview Heights - St Louis

Location: Highly praised for being convenient and quiet, with some noting proximity to St. Louis.

One of there housekeepers walked into my room unannounced! She didn’t knock nor did she ask if anyone was in the room once she entered. The hotel doesn’t seem too worried about it and I don’t appreciate that. That was a complete invasion of my privacy and is absolutely unacceptable!

I would not recommend booking a group stay here. We had a block of rooms for a wedding and it was pretty much a nightmare. Booked because it was close to the venue and it had a bar. The GM told us he would open the bar from 2-5 on Sat. So guests had something to do in between ceremony and reception. Not only did they not have it open when they promised they would, but it is never open. GM showed up with cases of beer around 4:45 pm when guests were leaving to go to the venue. He told him it was free and he apologized, but I would have to say it was a little bit late at that point when they were expecting to have a bar open at 2 PM It appears to be a bar that hasn’t been open in a very long time. We also were informed about a week before the wedding that some of the rooms in the hotel had been flooded and they were moving half of our guest to another hotel. I understand this is out of their control, but I explained we had our rooms booked for almost a year out and that we had a shuttle bus and it would be very difficult to have guests in two different places. I asked why they couldn’t move other guests that were there on an individual reservation and not with a group. They told me there was no one else to move. However, the day we got there, there was tons of other people checking in. Lots of families with kids, etc. Why they chose to move half of our Wedding block, I have no idea. Then there was a lot of confusion with our guests about where they were getting moved to. At one point they wanted me to call all of the guests and tell them and I said absolutely not. That is your job. Up until the day of the wedding some guest had no idea what hotel they were staying in. Very poor communication about the entire thing. Eventually, some guests were moved to a Sister hotel close by that was definitely a downgrade and not very nice. Of the remaining 15 rooms that were at the Radisson we asked if the bride and groom on Friday could at least check in an hour or two earlier than the 3 PM check-in time. So they could get ready for the rehearsal dinner.They told us they would try to have that happen. At 3 PM check-in time the bride and groom finally got their room and the rest of us were still waiting. Most of us did not get into our rooms until close to 4 o’clock even though the stated check-in time was 3 PM. The guests that did stay at t the Radisson had issues with the hotel running out of towels and having no towels in their room. I couldn’t figure out if the hotel wasn’t even full because of the flooded rooms how they could run out of towels. The staff was very nice and our room was clean. Breakfast was decent but ran out of stuff frequently. The one girl working the kitchen needed help. I just think this place is very poorly managed. I would not recommend staying here, especially for something as important as a wedding. The GM is definitely the issue!