Holiday Inn Express - Akron NW - Fairlawn, an IHG Hotel

Air conditioning issues and poor customer service — would not recommend We stayed here recently and had significant issues with the air conditioning. Our first room had a completely non-functional AC unit, and we were moved to another room. Unfortunately, in the new room, the AC stopped working around 3:30 a.m., only turning on intermittently throughout the night — making the room alternately sweltering and freezing. When I informed the front desk in the morning, the staff seemed uninterested and didn’t even note our room number until I asked them to. Another person in our group also had to change rooms due to a broken AC, so clearly this was not an isolated issue. I tried several times to reach management. I called and was told someone would call me back. After a week with no response, I sent an email. Another week passed, and I called again — I was placed on hold for 45 minutes and never reached anyone. After sending a second email, I finally received a call three weeks after my first attempt. The person who called me addressed me by the wrong name twice, interrupted me repeatedly, and simply offered points for compensation — which were not useful to me, since I don’t plan to stay with this hotel chain again. It was clear the hotel was aware of the AC problems but continued shifting guests around without addressing the root cause. Overall, this was a frustrating experience with both the facilities and customer service. I would recommend choosing one of the many other hotels in the area instead.

The room was nice, my kids enjoyed the pool and breakfast was good. My main complaint is that they ran out of hot water by the the if the day. If you tried to shower in the evening you had no hot water. Showering in the morning was fine.

Went to this town for a dance competition. We could not sleep due to a beeping in our room. Obviously the hotel was full but my daughter was miserable and exhausted.