TownePlace Suites Lafayette

Do not stay here. The rooms are under construction and not ready. My room had no phone, no ice cube trays and no ice machines in hall. This is a suite with a kitchenette. There should be ice available. The floor had not been cleaned (mopped or vacuumed). The pancake batter was sour and may have been spoiled. The hallways were filthy due to the construction. Construction workers worked until 8 pm. Not ideal if you have a baby. One elevator being used by construction workers as well as guests.

Warning to all, DO NOT stay here until you know renovation is complete. The hotel was a mess from rooms to parking to hallways. It was like staying in the middle of a construction project. We arrived late as we were moving our daughter out of dorms. Upon arriving no parking due to construction trucks and trailers everywhere. On check in woman was new and attempted to help but didn’t know what she was doing. In the room we booked a King and only bed was a full with a broken sleeper sofa. Walk to room was a mess with garbage and construction everywhere. Room was in poor condition doors didn’t fully seal, old broken and worn furniture, holes in curtains. Only item in good condition was the new carpet. Phone was not working so we walked to desk at midnight to ask for another room and given the option to check out. Poor customer service and even worse condition. Breakfast was good enough and that’s about it.

The property is under construction. Are room was ok, found the maids gloves she used to clean the bathroom still in the bathroom. Couch was broken. Door lock latch was useless, piece was missing. Went down to the pool it definitely needs a whole updating. Another guest was sitting in the hot tub with us and I saw him pull a chunk of hair out of the hot tub. I got out so fast! No towels in the pool area. For the price we paid it was not worth it ! So disappointing.

I was disappointed to pay full price for a hotel under construction (not aware of this until arrived). Parking was limited because of the construction and the parking area was full of trash. They were working and jack hammering during the days and I was unable to take a nap between my events. I mentioned all this at the check out and the worker told me she would tell her manager but I have not heard anything yet.

Was disappointed that one hour prior to check in received a call that our reservation was cancelled. Leaving us in a hardship for last minute arrangements.

The rooms are super clean and new, we got there the day of the storm so there was no electricity and the pool was cold but otherwise everything was amazing.