Extended Stay America Suites - Fairfield - Napa Valley

Nice hotel, does not have breakfast but it is very clean here

It was a convenient and economical spot.

Staff Friendly & Helpful The staff was very helpful and friendly. The area was very quiet and the best part was the hotel is very pet friendly and provided poop bags and a couple of areas for your pet to handle their business.

Title: Terrible Check-in Experience – Unhelpful Staff and Poor Management I had a terrible experience at this hotel. When I arrived late at night after a long road trip, I was denied check-in due to a system issue on their end. Instead of offering any assistance, the staff told me I had to wait for an hour before I could get a room to rest. Despite my exhaustion, they refused to let me use the restroom, which was extremely inconvenient. When I asked to speak with the manager, they did not allow it. I even told them that I didn’t want to leave a bad review, but the employee coldly responded, “You can write whatever you want.” This level of customer service is unacceptable. I do not recommend this hotel to anyone.

We booked through ********** app (Love the app and never have had any issues in all the years I've used it). When we arrived to the hotel, we were told that no rooms were available and that our reservation couldn't be honored. I was never called about the issue - no call no voicemail no email nothing. We had to scramble to find a hotel last minute in the middle of the night with a hungry crying infant. Worst experience at a hotel especially with a baby....we were lucky to find a hotel a little less than 10miles away from this hotel. On a sidenote, when we pulled up to the hotel, there was a guy sitting on the ground by the main entrance who looked high on dope, and more people in the lobby who were having issues with front desk staff and they also looked like they were dope users. Maybe it all worked out for the best because we love the hotel room we found last minute at a different hotel. After reading reviews from others on another site, it appears that this hotel often doesn't honor reservations made on third party sites or on their own website.

Safe place from anyone just wondering inside. Front desk service was great and always available even throughout the night.