Staybridge Suites Fairfield Napa Valley Area

Dated rooms, curtains are torn, handle for closest fell off. Pool was gross, staff kept hounding us because we had a guaranteed Late Check out. I am a Diamond elite IHG member for over 20 years. First time I was treated poorly by staff. Back to Intercontinental for me!

This hotel is neglected and Run Down. Needs a major remodel and all new management and staff. There is significant deferred maintenance. Minimal staffing. Housekeeping available approx 0900-1630. The manager does not work on their busy weekends. We had to make our bed on day 2 of a 4 nite stay. I would like to see Health dept inspections and E Verify data.

The front desk staff are so friendly; the breakfast gal overworked - she needs help. The rooms/suite are adequate, a bit tired. It is a big drawback that they only clean every seven days - not even every other day refreshing. So disappointing. The breakfast oatmeal bar is sad. Ice cream sundae peanuts on oatmeal. It is rather disgusting. What happened to walnuts or almonds. And, there is no choice of nondairy milk for any of the cereals.

No housekeeping past 7pm but some how I still had the best service I’ve received from a hotel in a while the front desk employee Moe was so friendly and helpful, everything I had problems with he fixed within minutes never had to leave my room brung everything I asked for very quicker then places I’ve stayed with housekeeping. Will 100% come back

In the world of corporate travel, you rapidly discover that hotels are essentially exactly the same. Rooms are very similar between properties, no matter who the owner or the parent company is. In the end, it boils down to customer service and the “little things” (amenities) that will make a traveler pick one property over another. While this property has continually had clean rooms that are in good condition, and an outstanding customer service team… recently they are starting to make changes that are affecting the travelers in a negative fashion. One in particular was discovered this morning… For the first time ever, I have found a Staybridge that you have to pay to do laundry now. $8.00 per load. This past Monday, it was free. It has always been a hallmark of the Staybridge properties that they had complementary laundry facilities for their guests. Apparently, that policy is no longer in place. I spoke with the front desk; this decision was apparently made at a regional manager level… There is nothing they can do about it. She seemed pretty helpless regarding the entire situation. I will be asking IHG about this… My understanding was that it was their policy to keep laundry facilities complementary in a Staybridge hotel. (The website even states this…) Apparently there is a disconnect between corporate and the local manager; and someone needs to verify their information before making wholesale changes. As for me, I guess it’s time to go look for a laundromat instead of relying on the hotel to correct this issue. It’s disappointing… I’ve been very happy with this property otherwise.

We had business in Vallejo and were told to stay in Fairfield (just 12 minutes away), and we wouldn't be disappointed. We had stayed in two one-bed room suites for one week - we loved it. The suites were great. The amenities the best! The breakfast and breakfast area was just the best! Lots of choices from a chohabi bar with fresh berries and granola to a mini waffle bar to hot food selections which changed daily. There were lots of bread choices for toasting (everything bagel to wheat toast), muffins, and oranges and bananas. The hot beverage bar is available 24/7, and they have medium and dark roast coffee, in addition to decaf. The indoor pool was heated and had a jacuzzi. The outside area was beautiful, with comfy seating and a firepit that was lighted in the evening and night. I came back one evening and there were two groups in the breakfast area playing table games and another group enjoying the fire. It was all just so homey. The staff was amazing; friendly, professional, and available for anything. There is ample parking, even for large vehicles or a moving truck. I'll definitely stay here again. Best place ever, and very reasonably priced. :)

Please do not waste your money in this hotel. 1- for the quality of the rooms 2-Because the staff are rude, unprofessional(at a very low level of hosting) The room was not clean, the bathtub was covered by dirt. As soon as we let the receptionist know about it, nobody listened to us to take care of it. We had to speak with the supervisor, Ms Aysjha Mcafee whose reaction was very passive, not responsible, rude, and unprofessional. With both Gabriela (manager) and Aysjha (supervisor), our feeling was that their own personal issues were much important than their work. Because when we brought our concerns to their intention (gently), to ask for our rights, they called us rude or even ******. Either they are very insecure or they were looking for an excuse to not do their job properly. So staying in a hotel with these types of people is tiring and wasting money.

I was 'glad' to see all the 1-star review after I stayed at this hotel. At least, my stay was OK. I booked a two-bedroom suite for my family's stay and the room was quite good and at least I didn't hear any noise. Wifi was bad though since my room was at the corner. Breakfast is served daily and I found one day that the 2% milk was bad. The associated brought it back and the next day they replaced with good ones. For the payment, they did charge the room in advance if advanced rate is purchased and it would be difficult to switch payment onsite. So please use the correct credit card at booking.

Light bulbs burned out or non-existent, door handles falling off, fitness room full of broken equipment, upholstery torn, pool lacking towels and a chlorine rinse, walls paper-thin, ceiling lacking noise-resistent materials, ect. My wife and I could hear the housekeepers vacuuming in the morning, along with footsteps from above. We asked to be moved to a different room on the 3rd floor, and the General Manager never got back to us. The staff are indifferent and not helpful in the slightest...we paid over 200 for this room... should have stayed at a Motel 6 for the same level of service and accomodations for a fraction of the price. This place is a dump! Run away fast, and do not stay here!