Hotel Hi-Ho - Contactless Check-IN

Great place definitely be back

We were pleasantly surprised with the updated Hotel Hi-Ho. The contactless check in was pretty straightforward. The liquor store and restaurant on site were very convenient. The room was comfortable and the new bathroom was lovely. The ice machine in the common room was broken and/or out of ice.

Let me start by saying the check-in system is chaotic and confusing, especially to those who aren’t tech-savvy despite what the ownership will say in response to this. Thank god James was there at the desk to get myself and the rest of our out of town friends checked in. He was gracious and patient, and did an amazing job. However what would be an 4 star review was absolutely obliterated by the fact that both nights of our stay the fire alarm was set off. One of the times was our “fault” as when the STEAM FROM THE SHOWER hit the smoke alarm, it was set off and triggered the system for the entire building. After speaking with a few other guests as we were waiting for the alarm to be shut off by the fire company (since there is NO staff on property besides James for a couple Hours on Friday), we found out this issue has been ongoing for a while now - happening multiple times a week during the night, during the day, with no rhyme or reason. The firemen on arrival said that this has been a consistent issue for them and it’s horrible for the guests and it’s horrible for them to waste their resources like that. Just because you put little tongue-in-cheek signs up across the property about how sensitive your fire alarms are, doesn’t mean that you can get away with this. It’s unacceptable and needs to be addressed. We used to love this hotel and won’t be coming back. I’m also extremely disappointed at the lack of accommodation for those with mobility issues. No elevator present and lots of steps Side note - not the hotel’s fault, but there is no cell service at all and you’ll need to rely on their guest WiFi which was fine

Horrible horrible experience. My first room had a bunch of cockroaches. We got moved to another room and the second room had mouse poop in it. I am still waiting for a refund back. Do not stay here. Also there is nobody there to check in with so the communication is all view digital which is very complicated.

This is my 2nd stay and my 2nd review. The hotel was very clean, and remote access was easy. I found the customer service to be excellent, as we had to make some changes ahead of time and were patiently accomodated. However, I was disappointed to discover that the little coffee area had been closed, as we had previously enjoyed meeting some people there and enjoying coffee on the deck. Also, we ran out of toilet paper in the middle of the night, and no one is onsite to ask for more. I would stay again, but will pack and extra roll of TP.

It was nice