Best Western Plus Palais des Congres

We had booked a room for 1 night Bed and Breakfast via the Best Western website. Arrived at hotel rather stressed as our SatNav kept sending us to a completely different location and eventually had to use Google Maps to get there. The hotel itself is very nice, pleasant room all very clean. Bed was comfortable and we slept well. We had dinner in the restaurant which was really lovely and the breakfast offering the next morning was excellent. However, when we came to check out, the receptionist handed me the card machine and told me how much she was going to charge me. I asked to see a print out of my bill, which seemed to cause her to have a bit of a huff. It is standard procedure in all hotels to show the guest their final account before asking for payment. The bill was eventually produced and I noticed that we had been charged for 2 breakfasts. I explained in French (I am fluent!) that our rate included breakfast but she said “computer says no”! I produced the booking confirmation email on my phone which clearly stated that we were on a B&B inclusive rate but she said she didn’t understand English and called a colleague who did. The second receptionist confirmed that the charge should be removed, but the first receptionist was reluctant to do so. It left me with a less than satisfactory feeling about this hotel and should be a warning to others who have booked on a B&B basis to make sure they check their bill.

This is our third stay at this Best Western. The rooms are clean well appointed and quiet. Reception staff are friendly and helpful; and the restaurant is excellent.

We were on our way from Wiltshire UK to the Dordogne, and Evreux is about half way, so just right for an overnight stay. This hotel is close to the town centre and has plenty of parking. There is also a retail park opposite. The rooms are comfortable and the restaurant provided both a good evening meal and a comprehensive buffet breakfast. We would be happy to stay here again if passing this way.

Broken lift and dreadful breakfast spoilt stay Disappointing. Chosen due to car parking availability. Bedroom was comfortable and clean but lift was broken during our visit so had to carry bags from basement car park to 2nd floor. Breakfast following morning was terrible - coffee machine broken, no hot water, buffet of cooked food looked inedible. Staff not interested.