Spa Hotels in Evian-les-Bains

Very good, facing Lake Geneva, the environment is in the center of the town, it is very convenient to walk to any place in the town, but the hotel is a bit old, there is a smell in the aisle.

The customer service at the hotel, led by Sebastien Caquelard, was incredible. Having stayed there years ago I was excited to see that the sleeping rooms have been updated in great style. I loved the spa, both the fitness room as well as the deep tissue massage I had. I enjoyed walking down the hill to the town of Evian although the hotel has a no-charge limo to take guests back and forth; the taxi to go up the hill (I arrived by ferry from Lausanne) to the hotel was nominal, maybe 10 euros. I appreciate the Evian Resort experience with the Hotel Ermitage being associated with its sister-property, the five-star Hotel Royal. I will happily return to Hotel Ermitage.

There is a parking lot🅿️

Sadly my family had a bad experience at this establishment. (Skip to the very bottom for the summary) I’m American and speak very little French, but I try and I’m polite. On holiday with my family in Switzerland and wanted to show the kids France. It was a short drive to Evian from our home base. Called a couple days before and booked connecting rooms for two nights. Added the “half-board” meal option for the adults. Showed up and checked in and headed to our rooms. They were on the third floor and we took the stairs as there is no elevator. On the way up we noticed stuff everywhere. Stuffed animals, pictures, little tables with tea cups on saucers, weird little trinkets... when we arrived at the rooms it was the same in the hallway and all over the very small rooms. This was all tolerable though not our taste. In the room we immediately got hit with strong potpourri and fragrance sticks in liquid. This was a problem for the entire family as we are sensitive to strong fragrances. We opened the windows and hid the potpourri but even after 15 mins it was intolerable. We went down immediately and requested to only stay one night as it was going to be rough on us. Sébastien Buet, the owner, said that we booked two nights and the room was cleaned and we could leave early but would need to pay the second night. Apparently we were within their cancellation policy. I was not happy but said ok. I asked to cancel the dinner and breakfast for the seconds night/next morning as we were leaving in the morning. He said ok. On to dinner... we arrived at the earliest seating because we have 2 young children. It was a 7:15 seating. We were handed the fixed menu-du-jour for the adults and a children’s menu for the kids. There was no English so we asked Jean, the restaurant manager, for explanations and he gave us weak, negative effort. His attitude was basically the middle finger without saying it or doing it. We did not prefer the menu du jour options so we ordered different appetizers and entrees for a supplemental fee. He also rudely said to me while walking away from the table “you want wine or no!”. Classy dude that Jean. The issues did not end there. One entree was completely wrong and Jean blamed me with his negativity. The filet mignon was ordered medium well and it was rare. We sent it back and it came out extra well done. I should have know better... With our prepaid menu cheese course and dessert were included, or so we thought... the server comes over and says that since you totally changed the menu with your supplemental order you only get cheese OR dessert. This was interesting. We asked for someone to speak with to explain what was going on. Turns out after 10 mins of somewhat embarrassing conversation, we are informed that he owner, Sébastien Buet, told the manager that we canceled our second night and the fixed menu is only good if we stay two nights so the dinner is ala carte