Hyatt Vacation Club at Coconut Cove

Centrally located between Marco Island, Naples, and Sanibel Island, the accommodation offers exceptional, kind, and helpful staff. However, no disadvantages were mentioned in the reviews.

I stayed at the Hyatt Vacation Club at Coconut Cove during Memorial Day Weekend. I was in building #4 which was renovated (see pictures). I was told they are renovating the buildings in phases and Building 3 may be next. I stayed in a 2BR villa which was spacious with a huge screened in lanai. The grounds were beautiful and well manicured. There are multiple pools with varying operation hours. The lazy river closed at 6pm and the larger pool closes at dusk. The smaller pool upstairs closes at 10pm. Lazy river was really fun and wished it could stay open a little later but alas. The service at the resort could improve. For example, I arranged for housekeeping and the confirmation text said housekeeping would come between 1-5pm, which would have been perfect. However housekeeping came in the morning and we asked that they come back later but they never did. Front desk did offer a credit for this inconvenience. Another example is that on Friday of Memorial Day weekend they ran out of clean pool towels at the towel hut and the front desk. The next day only the towel hut had towels and not the front desk. Calling front desk for service is hit or miss. For example, the washing machine had an error code and wouldn't work. Front desk said they would send someone but no one came. A Google search revealed that the machine needed to go through a self clean cycle and started working once that was done. I called the front desk for extra dish washing detergent and it was not provided until a few hours later. Not sure if the hotel is understaffed because it is low season but I felt it could have been better. Further, the marketplace had very limited hours and was only open in the morning until noon. There was no way to grab items such as soda. There was a vending machine near the elevator but everything in the machine was out. I did take advantage of the shuttle to the ferry for access to the private island. It's a treat if you are able to get a reservation. The beach is beautiful and there are plenty of chairs and umbrellas. I do wish they could run more boats (everyone was trying to leave all at once at the end of the day.) Lastly, I attended a sales presentation because I wanted to learn more about the Hyatt program and decide whether it was worth joining. In the end I felt I did not stay at Hyatt Vacation Club properties for it to be worth joining at this time. The sales team (Tom and Marianna) is extremely nice and knowledgeable and was not high pressure at all. I look forward to coming back.

Beach is not walkable. First and foremost. You have to book a ride for trolly then boat. Last call 215 for 1hour. Complete hassle. Only one reservation at a time and they make you pay $25 per person if you don’t cancel 2 hours in advance. The units are very very dated, not very clean. This is the ugly sister to the Hyatt which is right down the road. Bird droppings on most chairs by the pool. They’re never cleaned. Not one time. While we were here. Our unit bedroom door was stuck and our kids were locked in. The sliding door doesn’t work well and there is a nasty black mold around the kitchen sink. Unpainted dry wall mud in master bathroom. Restaurants are not walkable at all. You HAVE TO HAVE A CAR. The one restaurant is $40 for 1 drink, chicken tenders and fries. Worst money I ever spent on vacation.