Las Dunas Grand Luxury

We stayed at this hotel from September 20 to 25. The hotel is sold as Grand Luxury *****. I imagine that when they opened it it could have been, but today it is a 3 star and that's it. I suppose that the complaint about this establishment will be for the Health Spa, an issue that I could not assess, since it happened to be undergoing improvement works. The arrival is deceptive, offering any service needed from outside the hotel, at an unknown price. Pretentious, seen later. The accommodation has 55 rooms, with an area, in our case Junior Suite, of 55 m2, the size of luxury rooms from bygone times, but with such obvious shortcomings as not having any mirror in the room, which was not the case. , except in the enormous bathroom, of an excessive size, but anchored in those 70s (the shower is in a built-in cabin, with a shower head more than 2 meters from the floor and with minimal options to take advantage of the good water pressure , at least if you can turn the water outlet. It cries out for a column of massage jets!!!). You can't find the restaurant service even in a 3-star hotel (I apologize to the singing waiter Fernando, who shows proactivity and involvement in the service). The rest are beach bars, scarce and bad. The facilities are obsolete, to say the least, after checking a bench in one of the hallways, with three seats, with its cushions covering the destroyed mesh of two of them, that if you sit down you will slip through its enormous holes. In short, it is a shame that this is sold with Great Luxury, due to none of the issues that this category implies. The almost absolute absence of clients in the hotel throughout the five nights is understandable, concealed by the filming crew and actors and actresses staying in the establishment, who used it to film scenes for a series set in a hotel in the 70s. DO NOT RECOMMEND THIS ACCOMMODATION!!!!!

Terrible condition, it is a scam hotel, it says it is 5 star GL and it does not even reach 4 stars, to begin with there are not even bellmen, the girls at the reception do everything, there is no maintenance at least I did not see it, the owner Everything happens, I tell my experience there, I complain that there is no beach as indicated on the website, quite the opposite that there is a beach and the restaurants all open, my surprise when I arrived, nothing at all, everything closed, only the pool bar and I Mrs. Vanessa says for telling you, madam, that if I don't agree, I should leave, so I know why the hotel was so deserted, the food had little variety, a menu more typical of a bar, not a hotel, what I saw is that there is no Sufficient staff although of course if there are no people they want to put more people in and finally the pool without a lifeguard after 6:00 p.m. a horror of a hotel to never return to.