Trip Inn Boutique Rubens

Dear Sir or Madam, From Tuesday to today my wife and I stayed in a room offered by you in the Hotel Trip Inn Boutique Rubens in Essen. However, the quality of this room did not meet our expectations, your offer and the price asked for. The bed we found was barely big enough for two adults and could only be accessed from one side by one user climbing over the other, which we, as eighty-year-olds, should not be expected to do. The bed also does not have a headboard, so the pillow, which was far too big, always threatened to disappear under the heater. We had to close the gap with our suitcase or sleep without a pillow. Bedside tables and reading lamps were also missing. We were unable to complain about these defects on site because the porter, Mr Youssufi (?), only opened the room for us to receive us, explained how to use the keys and then immediately disappeared. We did not see him again after that. Otherwise we would have complained to him about the lack of room service. The breakfast offered online was not available, instead we were asked to find a café somewhere in the city. So on Thursday we had to walk through unfamiliar streets in the pouring rain looking for a bakery. After the keys were handed over, no one from the staff could be reached, so we are contacting you directly and offering to provide evidence of our complaints with photos. Because of these shortcomings, we are not prepared to accept the agreed price for a double room, but expect a new, much reduced bill. We would also be happy if you could refrain from using the informal “du” in your reply. As guests, we expect a little more respect. Kind regards, Hannelore and Bernd Kockrick

Zu. Schlafen ok leider kann ich Bilder nicht hochl Gut das es einen Herd .Eine Mikrowelle und einen riesen Kühlschrank gibt. Aber soll ich von zu Hause Töpfe Geschirr und Besteck mitbringen? Spülschwamm und Spüli war da. Der Aufzug defekt. Trotz Fenster zu sehr laut. Warum bucht man wohl ein Zimmer mit Küche? Jaaaaa genau zum Kochen. Nirgendwo ein Hinweis... Dusche sehr sehr klein.

Leider ist dieses Hotel telefonisch nie erreichbar, ebensowenig reagiert das Team auf div. Rückrufbitten auf dem AB. Genausowenig werden Emails beantwortet. Wir hatten am Tag der Anreise einen ärztlichen Notfall! Keine Reaktion, daher nicht zu empfehlen

Finger weg! Habe das Superior Doppelzimmer gebucht mit angeblichen 20m² . Das Zimmer war winzig, etwa12m² und entsprach ABSOLUT NICHT den Bildern . Rezeption war unbesetzt. Der late Check-in hat wenigstens problemlos geklappt (standen ewig im Weihnachtsstau) aber das Zimmer war einfach BETRUG. Meine erste Beschwerde- übernachte seit 7 Monaten 2 bis 3 Nächte PRO WOCHE in Hotels. Diese Situation hatte ich noch nicht. KEINE EMPFEHLUNG

prima prima hotel, ruime kamer en nette maar echt kleine krappe badkamer. Voorkant: verkeers- en straat lawaai maar met raak dicht stil. Geen ventilatie of airco. Alles nog best recent gerenoveerd en prettige stijl. Vloer van kamer redelijk schoon (niet super), fijne handdoeken.