Madeen City Hotel

Not again First it’s in a residential area with very narrow street. The hotel reception is very small and there are pipes hanging in there. The receptionist was very nice and helpful. We booked 6 rooms. First the bathroom locks were not working in few rooms. At 5am I went to toilet to find out that there is no water in the system. Complete dry. Then at 9am the bathroom WC was leaking water. In the bath area all the fittings were hanging. You touch anything and it fell down. The rooms were big and clean. The breakfast was you that you sit on the table and the lady brings you whatever she like to feed you. You have to correct her that you do not want to drink and eat what she is bringing.

Poor value for money Whilst the room was cleanish, the cups were dirty & chipped. The bed was comfortable, however the Air Conditioning didn’t work & it was incredibly hot. We were unable to open the windows to cool the room down, due to the noise from outside, therefore unable to get a restful nights sleep. The shower sealants were mouldy. The bathroom fixtures & fittings were in a very poor condition & there were 3 broken tiles in the shower. It also smelled of dampness.

The sign in this hotel's  "reception area" (the size of a large shower cabinet complete with 2 chairs comprising the whole of the public areas) boasts that it is "exceptional". Here's why: 1. I hand towel for 2 people. 2. A kettle with two china mugs but no tea, coffee, milk, sugar or teaspoons. 3. A fridge that can double as extra clothing/shoe storage as it doesn't work. 4. No toiletries other than cotton buds. No toothmugs. 5. Occasional hot water. 6. Occasionally functioning door key. 7. Air conditioning hidden invisibly within the ceiling space by the room door serving to deliver coolish air to the door area alone. 8. A skimpy breakfast offering no choice at all, no cereal, fruit, milk, fruit juice, half a tomato each and instant coffee served with a central dollop of unmixed coffee-mate. It's brought to the table - take it or leave it. 9. No internal signage whatsoever in the dark interior. 10. The hotel is situated in a grubby backstreet which serves as a rat-run for motorbike deliveries until 3am and a deafening nightly rubbish collection at 3.30am. 11. The reception desk is largely unmanned, the owners preferring to spend the day and most of the night sitting outside talking and laughing loudly. This hotel is a nasty enterprise run by the owners entirely for themselves, their unwitting guests being an obvious irritant.

Very unfriendly staff. The room had no slippers, It had no toothpaste or tooth brush. No shampoo. The staff could not speak english well. My friend came in to visit us and they didn't let him come in.