Quest60823051345
March 26, 2025
NEVER AGAIN >>>We've been staying at this Hotel for years and over the years recommending it to a lot of other people. But our last visit was nothing but trouble and problems, all caused by staff not knowing what they were doing, lying and being so aggressive and rude ... I think the hotel has been taken over by another hotel group, because the lovely family hotel it once way ... is no more.. We spent over £7000 to be lied too by reception staff, have the (Superior) pool veiw rooms with a separate child bedrooms that we had booked a year in advance, sold to someone who had just walked in off the street before we arrived. With us then being given the cheap rooms overlooking the restaurant roof and road at the back of the hotel... When I complained ... I was aggressively told by the female manager on duty ... "If I didn't like, to go and stay somewhere else!" Behaviour and rudeness like this has no place what so ever in the hospitality industry! It is holiday makers like my family that keep these staff in jobs and these hotel groups in profits .... When we reported to our Jet 2 rep what had gone on, she went to reception and was told a pack of lies by the staff! In the end she got us couple of double pool view rooms that had a single bed shoved in them, we never did get the rooms we had paid through the nose for ... You Don't need this on a family holiday, so stay away from this hotel and its lying staff!!!