Muthu Glasgow River Hotel

It was terrible. all lifts were out of service. We (an elderly couple} were required to walk up and down 6+ flights of cement fire escape stairs., Had to run around finding staff to help with carrying luggage. It was also a party night at the hotel with guest talking loudly until the wee hours of the morning. Will never stay here again.

Diabolical service After having an email that said "sorry you have cancelled your stay", I called to confirm I hadn't cancelled and was asured they had made a mistake and I was booked in. On arrival 2 days later I was told I had cancelled and they had no other rooms available. Last time I will book with this shower.

Complete Shambles Stayed at this hotel for one night after returning from a holiday. I’ll start off by saying, the staff who were actually there were amazing, and totally blameless. However, this hotel is abysmal. We arrived just as 2 busloads of French tourists were checking in. The poor receptionist was run off her feet, but stopped what she was doing to help us. She explained that the hotel was closing the following Wednesday for refurbishment and the staff had been told that they were losing their jobs. As a result they had walked out, or hadn’t come in for their shift, leaving a handful to run the hotel. She was having to turn people away as they were overbooked, there was an 18th birthday party on that evening, and both the lifts weren’t working. We were told that we could use the service lift to access the upper floors, thus avoiding the 12 flights of fire escape stairs ! This involved being led through the bowels of the hotel, showing views of obscene graffiti left by disgruntled ex-employees, to a rickety lift which probably should have been condemned in the mid eighties. The room was surprisingly good, apart from the bathroom, which was old, grimy and stained. And the TV hanging off the wall. And the dust. And the missing Remote. The manager was the only member of staff left come morning, so I take my hat off to him as he carted 87 bags up and down the fire escape for the tourists Muthu are a disgrace allowing the hotel to remain open

Could be better Although not awful, things were not ideal. Room although recently renovated was slightly rough around the edges, breakfast wasn't available until about 15 mins after it was meant to open and wasn't the best quality. Beds were comfy though and nice and quiet so slept well and well situated for a lovely evening walk along the river.

This was made a Migrants hotel, they moved them out last year. But as far as I am aware they are back in there. Beware of making a booking, not sure if you can at the moment though. When the current owners arrived they had made promises that the hotel would be refurbished and turned into the gateway to Scotland and their hotels in the Highlands. The only change I see after a couple of years is the sign outside.

Well what can I say? I highly advise you DO NOT order a spa day for two from Groupon for this hotel! You buy it, then when you try to phone the hotel to book, the receptionist continuously puts you through to the spa, where the phone is never answered! Any voicemail you may leave is IGNORED, the reception staff are completely unhelpful when you phone them back to tell them about the problem, then try to put you through to the spa AGAIN, while you’re still talking! I phoned, I complained to a receptionist, I asked to hear back from a manager, and I emailed the establishment, and NOTHING happened. Then when I phoned back one more time I discovered they aren’t even doing SPA treatments just now due to refurbishment?! Why are the hotel selling vouchers?! And why had no one told me this the first million times I tried to get through! So you’re paying money for a Spa day, and all you would get at the very most just now would be a dip in the pool with no treatments. My biggest issue is the staff and managements complete disregard for customer service and professionalism, ignoring several requests for answers. I won’t be back to this hotel, not if you can’t even speak to a coherent person at the reception never mind anywhere else. I won’t buy any further vouchers online either before phoning the hotel up first and finding out if their spa is actually open, not that you should have to, if that’s what they’re advertising! Poor treatment of customers and poor service in every aspect. Sham. Luckily I managed to get a refund from Groupon, which almost never happens, so I’m guessing they’ve had more complaints along the same line.