Reserva FLH Hotels Ericeira

We chose this 4-star hotel in Ericeira to relax after our wedding night, accompanied by my wife's five bridesmaids. Upon arrival, there was an unusual delay in assigning 2 of our rooms. In hindsight, we suspect they were checking for bed bugs – which typically only appear in the dark when they sense body heat. After going out for dinner, around 2 AM, one of our friends who was still awake felt a bed bug crawling on her face. She killed it (as shown in the photo with blood), and upon further inspection, they found several more behind the headboard of the bed. They immediately notified the reception, but at first, the staff were unwilling to move them to another room, showing a clear lack of concern. Only after insisting did management finally relocate them. The rest of us, staying in other rooms, were left wide awake—anxious and disgusted. The affected girls had to rush to a public laundromat to wash and dry all their clothes at 60ºC, which incurred extra costs and even ruined some of their clothes. The next morning, one of the girls spoke to a staff member who claimed they had already offered two extra nights to them — but not to us. This means other guests were affected by the same issue at the same time. When I spoke with the front desk, the staff claimed the room had been checked before and no bugs were found, essentially shifting the blame onto us. As a gesture of compensation, and only after escalating the issue to the manager, they offered us just €150 off one room, refusing to reimburse the laundry costs or cover the extra room we had to book for our friends (as we couldn't risk bringing the infestation into our home). After another full day and several calls, they asked us to send the laundry receipts, saying they might help cover them… This is not just an unfortunate incident – it’s a serious public health issue. The hotel should have been temporarily closed and properly treated. The management showed no understanding of the gravity of the situation, and the staff clearly lacked training on how to handle such a serious problem. What could have been a special and memorable experience turned into a nightmare. Avoid this hotel at all costs.

Great place and location ! Breakfast was delicious - staff super friendly Room was quite small but it was good for the price !

Good for bars and food right in middle Downside no parking could take 10 mins to find parking and a 5 min walk away

Amazing stay. Location and quality. The cleaning crew was five stars. The only downside was mixed experiences with staff in the early morning.