Erding Hotels with Bars

The rooms are very compact, but efficiently designed. Their late check-in scheme worked like a charm. The rooms - we had two - were very clean and every item worked as it should. The rooms were very quiet, so sleeping was never disturbed. The only slight ”glitch” we had was at first we had no electricity - until we realized it was one of those hotels where you need to insert your key-card in the holder by the door. If what you need is a comfortable place to crash and recharge, this will do the job! And while there was nothing hot in the breakfast food, there was a lot of great fruit!

The location was not far from the airport, and it was a very good location to use public transportation by upright in front of the train station. The direct bus from the bus stop right next to the train station to the airport was also very convenient. Room cleaning is neat every day without any work, reception staff are very friendly. There is a supermarket 5 minutes walk away, and the surrounding restaurants are also easy to access. Highly recommend this hotel and will stay at this hotel on my next visit to Bavaria.

Our family had departed the UK on December 18, 2021 was planning to travel from Austria to Germany when news of Germany's change in Covid Entry Requirements designating the UK as a virus variant high-risk area was announced declarining, ”On arrival in Germany, all permitted travellers from the UK who arrive after 23:01 on 19 December must quarantine at home for 14 days irrespective of their vaccination status.” It was nearly impossible to reach Therme Erding on the phone with horribly long wait times. I finally emailed the spa directly to inform them of my cancellation due to this change of Covid entry requirements to Germany. You can imagine my surprise when I receive an email on December 27, 2021 I received an email telling me that I was being charged Euro 136, - as I was a ”NO SHOW.” Despite there being one internet page for the Therme Erding that advertises to customers that hotel and spa can all be booked in one place, the Victory Gastehaus insisted that everything should have been cancelled separately. They expressed complete disregard concerning the newly issued Covid entry requirements that affected their customers. Many companies have found positive ways to care and engage with their customers and keep both sides happy during these uncertain Covid times when regulations are changing daily. Victory Gasthaus certainly could have at least offered a voucher for future use as a token of compromise and customer service. Instead, the representatives that I corresponded with with were completely apathetic and inflexible. They lacked even the most minimal amount of customer service and empathy it would require to figure out a compromise. Victory Gastehaus had the opportunity to keep a future customer and maintain positive customer service, but chose otherwise. With Therme Erding being such a major tourist attraction, I would expect far better customer service and increased flexibility especially with regards to changing Covid regulations. Unfortunately, I experienced quite the opposite.