Mantra Melbourne Epping

The hotel facilities are new and the rooms are clean, meeting the requirements of a business trip. However, it is a bit simple. There is basically nothing in the room except slippers, toothbrushes and toothpaste, which is consistent with the minimalist style of Europe and the United States.

We had requested this before checking in. However, without any satisfactory explanation, my parents in their 70s were treated unkindly. We had explained that they would arrive on an early morning flight after a nearly 10-hour flight, so the first night's check-in would be in the morning. After that, although the reservation was made by a different person, my parents would stay for a total of three nights, so they asked to use the same room without checking out. This was stated at the time of reservation, and again by phone just before the stay. However, not only was this not accepted, but they received a phone call after 11:00 and were forced to check out, even though the check-out time was written on a piece of paper and was explained to them as "12:00". We don't know if this was due to a lack of communication between staff, but it was very sad and disappointing.