Hôtel la Villa Eugene

Meh While Villa Eugene was picturesque from the outside, the property itself is not a five star property by any stretch of the imagination. The location is, at least, very nearby many of the famed champagne houses and only a short walk or drive from the little downtown of Epérnay. The hotel is very understaffed - often nobody was at the front desk or available to answer the phone or for a question by the pool. To that end, we often had to look around the property for someone and we were then chastised for simply wandering around the house or the grounds. The blonde woman (who is apparently the owner) is extremely unfriendly. We were constantly criticized or questioned for simple requests or questions. It’s as if we were inconveniencing her for paying to stay here. Overall, we did not feel welcome - if she was nearby, she watched us as if we were children or as if she expected us to steal something. The rest of the staff is very friendly, but it’s clear they do not enjoy working for/with this woman. We were also told we cannot drink anything from the outside in the hotel area and must purchase everything from the hotel bar, despite being in Champagne (where the point is to taste and buy at various wineries and champagne houses and then enjoy your purchases). An absurd policy - most hotels have a bar or a shop or room service and they do not ban you from drinking your own drinks. There decor is mismatched and often conflicting (it is not elegant “French provincial style” as photos

Lovely quaint hotel lovely hotel in great location friendly staff. would recommend

Great hotel on the Avenue Really lovely hotel in a great location on the famous Avenue de Champagne. This hotel has great history as it used to be the family home of the proprietor of Mercier. Very nice room, helpful team, we had a great 2 night stay.

A premiere cru of a place to stay A truly elegant and sophisticated place to stay. The welcome was very warm and efficient. Our room was beautifully appointed and the bed was extremely comfortable. The only downside was when we asked reception to book us into a restaurant that had been highly recommended to us the young man on duty was not helpful and booked us into another restaurant (which was okay) giving us the reason that the restaurant was fully booked, however when we went into our preferred restaurant after having eaten at the restaurant he had booked we found out that there would have been a table available to us at the time we wanted. The staff at breakfast time were an absolute delight and cheerfully accommodated our choices