Wellness Santa Hotel - Adults Plus12

Clean, nice breakfast, quiet. Close to the city centre.

Not recommended — maximum 3 stars, the staff ruins the overall impression I’m currently staying at this hotel and unfortunately the service level does not match the declared five stars It’s at best a 3-star experience, and only thanks to housekeeping and the room quality One example I asked to change my beach towel Reception told me to go to the pool bar I went there, but the bar staff rudely refused, saying “we don’t change towels, you only get one per stay” I had to wash it myself and then return to reception, where they finally changed it I’m staying for 10 days, by the way If you have a towel exchange policy, just state it clearly in the information sheet at check-in That would be fair and transparent Later another issue happened While I was eating at the bar, my towel was lying nearby Staff simply threw it away When I asked them to help and bring a new one from reception, they refused again and said “get it yourself” But it was their mistake I asked multiple times, but they said it’s not their job Meanwhile, three bar staff members were standing around doing nothing No willingness to help at all This is not how staff should act in a hotel that claims to be five-star Other downsides Breakfast is very basic with little variety, same food every day Beach is not cleaned from seaweed even though rakes and free staff are available I had to clean my own spot with a net Staff said “we don’t do anything without a manager’s order” As a result, the hotel’s beach looks just like the public one next to it Gym has no air conditioning, it’s hot and stuffy Handles are removed from windows so you can’t open them This really needs attention Other guests we spoke to said the same thing Nice hotel visually, but nobody wants to come back because of the way staff treats people To hotel management Please train your team People come to relax, not to fight for basic things every day This is the main reason why guests don’t return Also consider switching from small plastic shampoo bottles to wall-mounted dispensers It’s more cost-effective and reduces plastic waste Positives Housekeeping is excellent Rooms are cleaned on time, thoroughly and carefully Clearly a well-managed department Rooms are spacious and well renovated Good materials, wood finishes, neatly laid tiles Location is great — just two minutes from the beach Conclusion The hotel has clearly invested in renovation, interiors and landscaping But the lack of service and staff attitude ruins the experience Because of this, the hotel is losing returning guests and potential revenue If the staff treated guests with the level of care expected from a five-star hotel, this place could be truly successful For now — I do not recommend it You will likely be disappointed I will not be returning

Impressive view with more tone and accent set on Roman dynasty. I had a nice stay was there for a business convention. Enjoyed the greek food and love the vibe specially when visiting the surrounding. Great people and charm makes you feel at home!

Hotel was very nice, beautifully decorated and rooms and guest areas were all scrupulously clean. We arrived early after contacting the hotel but were told on arrival there was a 20 euro early check in fee! There was also no lunch available in the hotel, from either of the two restaurants or the pool bar ( which doesn’t do snacks or meals at all). There was also no iron in the room and when we asked reception for an iron we were told there was a fee to use the iron. The breakfast buffet is extensive and looks very nice but all the ‘hot’ dishes are cold as the servery is not heated. A nice hotel but let down by simple things definitely not 5 Star.