Summerhill House Hotel

Room was nice and spacious, 3 double beds for ourselves and 2 young kids so we were happy out when we arrived! Soon we realised that the signal on the tv was awful, so decided to avail of the “logging in to own Netflix/ prime account” service that’s offered. We tried, for 20 minutes straight to no avail. It said “no internet connection”. So went to call down to reception and discovered that the phone in our room didn’t work. Was completely dead (which raises the question of what if there was an emergency and someone didn’t have phone/credit etc, no way to contact reception from room) - when checking out, the lovely lady at the desk said that there was planned maintenance and they knew the phone wasn’t working and it was scheduled to be fixed this weekend.. so they were aware that the phone didn’t work, and seemed aware that some tv’s don’t have internet.. yet still take people’s money for the rooms. So used mobile to call reception. Guy came up, was very nice, said that he wasn’t sure why it wasn’t connecting, “ it works in some rooms and not in others”.. and to try tethering it off our phone. Tried that, again to no avail, so gave up. Kids very disappointed as we had promised them a movie in bed! We decided we would get breakfast in the room the next morning (easier with two young kids) and went to fill out checklist to hang on the door, and realised we weren’t left any in the room/on door. Could have rang down to reception but didn’t want to annoy them again. From approx 11.30pm-12.30am there was somebody near us playing music - could hear the exact songs being played - and also the sound of what I can only describe as furniture being dragged along the floor (you know the sound) I looked out the window and see that we are directly above where the restaurant is (can literally see in through clear roof) so presume it is that, and that they are preparing for breakfast. It’s getting a bit ridiculous at this stage so I call down to reception (again on mobile as phone in room doesn’t work) and ask if there’s music in the bar etc. Guy was so rude, answered the phone by saying “yea??” I thought maybe I had called the wrong number so asked if this was reception, again he said “yea?!!” I explained the situation to him and that I couldn’t sleep and he said “I’m coming up now” - then said he was standing outside our door and no music was playing. I assured him that it is/was, and I took a video as proof. He argued there was so music. Felt like I was being called a liar to be honest. I asked about the furniture and if it was being moved, as that sound was worse than the music to be honest, and didn’t receive an answer from him. Still going on at 1am, looked out again at restaurant and could see someone mopping floors so can only presume that was the cause of all the moving furniture. So very strange. All in all, it’s a no from us. Won’t be staying again. The main reason being the rudeness of the man on the phone, you would expect better customer service (

No hot water Wifi doesn’t reach the room Slow service Disappointed with my trip here, despite the amazing and beautiful surroundings I have found the hotel not living up to its beautiful area and building. No hot water when having a shower - called the receptions to be told to wait 15 mins and that’s was all. No wifi reaching the room. Called reception to be told there’s nothing they can do. I was on a business trip and wifi is crucial to my job ! Hope they can improve these areas because other then that they would have a lovely hotel

Fantastic spot! I've stayed here a number of times - it's perfect. Comfy rooms, staff are very friendly, food is amazing! Great location too, quiet and close to Powerscourt Estate. Would certainly recommend.