Queens Hotel

Showed up to check in at about 5pm - pretty normal time. Wandering around with our suitcases looking for where to get in. Find a random door in an alley that says check-in. It's locked. Go to the coffee shop, it's closed and locked. Go to the restaurant, the guy says "yeah it's the door in the alley". I said it's locked! He says "here, you can go through the restaurant to the coffee shop and to the elevator." Finally get to the front desk and there is an actual person, thank god. She says "oh my gosh how did that door get locked!" The next day it was locked again! Insanely noisy - pub across the street from the windows that don't seal well. SUPER tiny room, with a tiny bathroom, and no control over the heat.

An absolute disgrace of a so called hotel never in all my years travelling have I been treated so badly ,I booked rooms in April as we take our twin grandaughters for an overnight stay every year as a Christmas present, we book somewhere different each year for a change but on arriving to book in first they looked for photo ID which again in all my years this was never necessary in any hotel we stayed in and on seeing their age we were then informed it was an over 18yr policy this was at 4pm as we couldn't book in until 4. Looked to speak to a manager but only to be told he wasn't available totally unacceptable from management. It should be on website as Adult only not just on their policy page . They absolutely ruined our yearly christmas treat I left in floods of tears and had to sort out another hotel which was the Treacys West Country . They could not do enough for us when arriving they gave us a great discount and a beautiful junior suite they went over and above to make our stay special so thank you Traceys especially Allanna your staff are a credit.