Holiday Inn Express & Suites Enid-Hwy 412

Hotel is fine. Front desk staff including manager are not. We were hit with four different room charges ranging between $350-$480 for a two night stay. Tomorrow will be day five of trying to resolve this with no avail. Two of the four charges have been cleared but the final one still remains resulting in us being charged double. If you value your money, your time, kindness and customer service do not stay here. They have zero remorse for the financial situation they have put us in and clearly have no intentions of remedying it.

For the LAST TIME, as 30 YEAR Holiday Inn Express “guests”/members, we are finally DONE, given the UTTERLY FILTHY, beyond DATED, germ-filled, USUAL bare bones status of a certain GROUP (guests in this country, initially) who seemingly have utter contempt for their guests- as experienced YET AGAIN, whereby having made a reservation at this hotel (despite BRAND NEW hotels not a minute away), the front desk clerk made ZERO MENTION of a hotel SUPPOSEDLY in the midst of “ renovation”, yet BEYOND EVEN THAT, having driven over 450 miles yesterday, including losing my iPhone, the ONLY thing I was interested in was a “good/expected” room with EXPECTED quietude, yet just as we were to go to sleep at 5PM (due to awakening at 1AM), suddenly there were endless hammers/drills/god knows WHAT apparently working on the ceiling of the room below us…LOUDLY. Having politely called the front desk, the owner’s obnoxious son essentially told us if you didn’t see our ONE sign noting “quiet hours” placed in an elevator that was NOT SEEN, since their SOLE luggage carrier was seriously 95% UNUSABLE- which SURELY this hotel is aware, thus having made it to the room with a luggage carrier necessarily filled with items, NO SIGN WAS SEEN, though nonetheless the 1st clerk AND FAR MORE OBVIOUSLY EVERYWHERE, it ought to have been made ABUNDANTLY CLEAR, a.) on the phone, then b.) upon checking in, that this place is a filthy dump (clearly allowed to head in that direction for YEARS), but NONE of that information was provided. We are NEVER staying in a HIE again, UNLESS we are 1000% assured it is 100% AMERICAN OWNED. This place is VILE- at best, and the sheer contempt delivered by the owner’s obnoxious son, i.e., “just leave then”, was a huge “FU”, I do not give a S!”T about YOU or ANYTHING, but taking your money, based on LIES, as I drive my hopped up BMW!

All the staff was terrific. Especially Leilani and the front desk manager thank you for a nice stay.