Guest User
September 17, 2024
START WITH THE POSITIVES: THE RESORT IS LOVELY, CANNOT COMPLAIN ABOUT THE LOCATATION. BEECH IS AMAZING, ROOMS WERE CLEAN AND NICE. STAFF WERE ALL PLEASTANT. NEGATATIVES: DRINKS WERE CONSTANTLY RUNNING OUT AT BARS, BASIC STUFF LIKE MIXERS FOR DRINKS AND COCTAILS. CANNED BEER NEVER AVAILABLE. POOLBAR WAS A BATTLE TO FIND A DRINK TO WHICH THEY HAD INGREDIANTS FOR. RESTAURANTS WERE NOT ALWAYS OPEN. NEVER BEEN TO AN ALL INCLUSIVE HOTEL WHERE THE BUFFET WAS SHUT!!! THIS CAUSED TOO MANY PEOPLE IN THE COUPLE OF SPECIALITIY RESTURANTS THAT WERE OPEN. HAD TO WAIT 2 HOURS FOR FOOD IN THE STEAK HOUSE ONE EVEN. THEY THEN TOLD US AFTER WE CHASED OUR FOOD THAT THE ITEMS THEN OREDERED WHERE NOT AVAILABLE AND WE HAD TO START AGAIN!! MANY ITEMS NOT AVAILABLE ON THE MENU. ROOMS WERE CLEAN AS STATED BUT HAD TO CONSTANTLY ASK FOR TOP UP OF BASICS LIKE TOWELS, COFFEE, TEA AND SUGAR. LOVELY RESORT BUT LACKS MANAGEMENT OF THE BASIC REQUIREMENTS. STAFF TRY THERE BEST BUT AFTER A FEW DAYS, PLEASANT STAFF DO NOT CUT IT. OVERALL WOULD NOT RETURN UNLESS MAJOR IMPROVEMENT DONE.