Fairfield Inn & Suites Emporia I-95

We were scheduled to check out on Sunday. When we returned to our room on Saturday the hotel had emptied our room, tossed everything in the fridge and stole some of my wife’s clothes. I brought this to the attention of the front desk who found some of our belongings and suggested we go on line to find the remaining items. He admitted that they were wrong but said we could go to corporate if we wanted anything beyond his apology. In the meantime they rented the room we were sitting in to someone else. Avoid this place unless you want your stuff stolen or trashed. Have been a gold/platinum member for decades. This place should loose it’s franchise.

This used to be out go to hotel while traveling, but it has gone downhill tremendously. While the front desk person was so nice and welcoming, the hotel is flat out dirty. So bad, we didn’t even take showers. There are a few pictures of what condition the floors were in. I didn’t even take a photo of the bed linens that have seen much better days.

Currently being remodeled but a very nice facility with a great breakfast.

We’ve stayed here many times and it was always top notch. Antwain was the highlight. Impeccable customer service and super kind and friendly. The food wasn’t up to its normal standards. The oatmeal was basically water with a little oats. There wasn’t much available for the hot breakfast. I’m hoping it was a one of as we stay here twice a year and it was the first time it wasn’t good. I took a star off for that as we wound up having to eat out for breakfast when we paid for breakfast included. We will still book again as I’m hoping it was a one of. Will review again with a better review if it is back to normal.

I travel nonstop and have been all over the world. I can honestly say that only good thing about this property was the staff. I normally don’t comment on things being run down but this was next level run down. To the point that most places would have shut down to complete the type of repairs going on and even when they are done you need to do more. But the staff was so amazing I would actually come back. I checked in at 7pm on a Tuesday and was expecting the front end staff to look like I was the only standing between them and taking a desk nap but I was greeted with a big smile but the nicest man. The elevator was out and he offered to carry my bags up the stairs. I am stubbornly independent and needed the exercise so I declined and he offered again in a way that made me feel like I was taking away something that would have actually brought him joy(helping someone else) when I went down stairs a little while later he was helping another group out (no surprise) and the cleaning staff is amazing! The room was spotless. I had just left a higher end hotel where I had a dirty shower and the shower, bathroom and whole room was completely clean. I hope your company treats the staff at this hotel very well because they are treating your customers and your building well.

Apparently our reservation was canceled, which we found out when we called the hotel for directions.