Businesshotel Lux

The property can at best be described as a motel off the highway. Good for those who arrive car (as the car parking is free) and want to catch up on sleep for a night and then carry on with their journey. This property is not for those who have stated in properties like Marriott, Raddision and Holiday Inn. The rooms are small pigeon sized boxes. It is difficult to even open a suitcase. The service is absolutely pathetic in comparison to the basic standards that we experienced on our Switzerland trip. The motel is incompetent and incapable of handling international travelers. The communication skills fall below the standards expected from the hospitality industry. The front desk is interested only in quoting and educating "rules" to the guest and they care little about the well being and the comfort of the travelers. Few examples: 1) My 8.00PM train from Interlaken to Lucerne on 20-June was cancelled. So I called up the front desk number to inform them that I will be delayed in my arrival. I was told that my reservation was not guaranteed as I have not paid up for the two rooms for the two nights. This inspite of the fact that my credit card was charged the entire amount of room rental on 16-June (except the city tax). And citing this lie, the lady took down my credit card details only to make sure she can withhold the deposit (something which she could have easily done the next day morning). By doing so she overlooked the fact that she is violating the EU law on PII and SPI information (something that she should be aware of given that she educates guests about the rules). 2) My wife asked for an extra facial tissue.. only to be told rudely by the lady at the front desk that their team would already have replenished the tissue box. In case that box gets exhausted, she can ask for more.. never got back this kind of reply during my stay with Holiday Inn or Marriott 3) Protest if they try to charge you 200$ by illicit means (refer the attached photo). We informed the lady at the front desk that the room 204 has an open bathroom shower cabin..so the water spill is inevitable !!! At first she refused to believe that the bathroom shower cabin cannot be closed in the room 204. When I took one of her attendants to the room.. she then came down and informed the front desk. The front desk lady then tried to defend by saying that the shower cabin in Europe is like that. Since we had booked 2 rooms - we asked her that why then the shower cabin in 205 has enclosure. She had no answers to these overconfident lies. 4) I requested for a late check out by 2 hours since my wife is diabetic and is slow to get ready. I was told that the hotel was fully booked. Since that was our last day of our Switzerland trip, I again politely requested for the late check out of room where my wife was staying and will respect the decision of the hotel by checking out from the other room (205) on time. The front desk informed me that she will charge 50 Francs for the late chec

These are cheaters and robbers. The hotel management tries to get extra money from the incoming customers in addition to the room price, smoking in the room or other excuses. Even before you leave your room in the morning, they are looking for a reason to enter your room and write a fine as if you have made a mistake or you are a soldier staying in a military building. Never give a card number if you are asked for a card number in advance. Call the police if they say they will fine you. In the world, there is no place I have not been to, no hotel type I have not stayed in, but I stayed in such a place for the first time. They do this to every customer. The lady at the reception did the same to a group of Turkish customers who gave their keys in front of me. She asked to customers: Did you smoke in the room? If you did, I will fine you 200 francs, she said to the customers, and when they said no, we did not smoke, she threatened the customers that I will check the room now, if I find a single piece of evidence, You will pay the fine and I will withdraw it from your card. A total disgrace ! If you check the comments which is written about the hotel in google you will see same kind of complaints from other customers. Be careful to stay here.