TownePlace Suites Elko

James helped me understand and utilize my bonvoy app to book stays and make sure my staff is as comfortable as ever. I always have the greatest time here with everyone making sure I'm taken care of and help me with anything.

Our 2-day stay at TownePlace Suites in Elko, NV was nothing short of amazing! From the friendly and kind staff to our warm, spotless room, everything exceeded our expectations. We spent both nights relaxing in the pool and hot tub, which were refreshing and well-kept. Breakfast each morning offered a nice variety to start the day right. A special shoutout to Jason, who we had the pleasure of working with several times—he was incredibly friendly and provided excellent service. Truly an asset to TownePlace! It genuinely felt like staying with friends and family here. Thank you to everyone who made our stay so wonderful—we’ll definitely be back!

What a breath of fresh air to have a wonderful and caring staff at Towneplace Suites Elko, NV. To name a few, Jessica at front desk who made our reservation experience seamless and went above and beyond and Toby who made sure we our breakfast was to our satisfaction (absolutely scrumptious). Made our stay memorable and we are definitely coming back and staying here.

Terrible front desk experience! I have spent 22 days there over the past 12 months for work and this was the first time I had an experience like this. My co-worker and I were in the hot tub while these 3 teenage boys were tossing a plastic football around. After the first time the ball landed in the hot tub I asked them if they could move to the other end so we don’t get hit. After the ball whizzed by head nearly striking me I explained the situation to the parents. After the third time, the ball hit me and knocked over spilling my drink. I then went and notified the front desk (think her name was Tree) who told me there is no policy against the kids playing with objects in the pool, however there is a policy against food and beverages in the pool area. I explained when a customer is assaulted by a projectile then policy or not, action needs to be taken. She said there was nothing she could do and I needed to remove my beverage. I had 3 more nights there where I had to endure her openly rude behavior. When we would enter the lobby she would come out from the back office with a smile, then change to a scowl when she saw us, turn around and return to the back. I have chosen this particular location because of the indoor hot tub despite the multitude of inconveniences I have experienced there. The hot tub was out of commission for over 6 months, one room wreaked of urine, there are often questionable stains on the sofa and furniture that appears to be scratched by a cat, broken furniture, light bulbs out, shower head making loud noises, TV not working and on, and on. I have overlooked that EVERY TIME I have been there something requires attention, but feeling uncomfortable and unwelcome every time I walk in the door is not acceptable. Especially when I was not at fault and made to feel like I was. There’s a very nice Hilton across the street I will stay at in the future when I’m in town.