Candlewood Suites Elkhart

Candlewood Suites Elkhart Reviews

Candlewood Suites Elkhart

300 Northpointe Blvd, Elkhart, Indiana, 46514View Hotel Details
Candlewood Suites Elkhart
Candlewood Suites ElkhartCandlewood Suites ElkhartCandlewood Suites Elkhart
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Candlewood Suites Elkhart Guest Reviews

3.8/5
Good
19 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All reviews(19)
Positive reviews(1)
Negative reviews(4)
Hanzhongshengqiu
Queen Studio Suite
Stayed in Sep 2023
Other
17 review
4.0/5
Very Good
Posted on Oct 24, 2023
適合自駕遊，位於Elkhart小鎮，周邊有超市，加油站，麥當勞和熊貓快餐。
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Guest User
Stayed in Sep 2024
Other
1.0/5
Posted on Oct 8, 2024
I have been bitten from head to toe by bed bugs. My husband has been staying here for sometime now, we came to visit him and he upgraded to a double bed room. It was 12:30 on the morning when I woke up on the second night we were there itching like crazy. I went to the bathroom and saw the bites. Used my phone flashlight and found bed bugs behind the headboard. I woke up my 3yr old and Husband and asked him to start packing. I went downstairs and the front desk woman was very apologetic. But they switched us to a new room, right next to the room we just came from. My son was tired, my husband had inspections to run the next day and we just dealt with it. The next morning I went downstairs to speak with someone and they said that they were having someone come out to treat the room on Monday, “Have a nice day”.
Catherine J
Stayed in Jul 2024
Family
1.0/5
Posted on Aug 26, 2024
Checked into this hotel, June 3, 2024 stayed for over two months. The rooms are filthy definitely needed upgraded. It’s cheap but that’s about all I can say The people that work there are very unfriendly cleaned my own room did not get my tax refunded or other money that was supposed to be refunded to my credit card that was mine still waiting on the refund would not stay there, very rough element that stays there not a place for families called several times IHG, which is dead useless. They can do nothing for you and several times to the hotel. No managers will get back in contact with you. Would never stay there again and advise. Nobody else to stay there and not safe. They have a gentleman that roam a parking lot of the hotels trying to get into your cars.
Response from Property: Dear Catherine J, I appreciate you for sharing your review of your recent stay at our Candlewood Suites Elkhart. It's a pleasure having you as our guest. I am truly sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the not refunded credit card charge and our staff's service. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
SkyM468
Stayed in Aug 2023
Business travelers
2.0/5
Posted on Sep 28, 2023
Not a great place. Staff was not friendly. TV was difficult to operate. Elevator stopped working twice. Room was not cleaned during our stay. Signs posted everywhere to take your own trash outside to the dumpster. Lobby smelled like pot most days. Lots of other options nearby to stay that we would try before coming back here.
Response from Property: Hi SkyM468, We appreciate you choosing the Candlewood Suites Elkhart for your leisure stay. We strive to give an impressive hotel experience, and I apologize for what happened during your stay. We value every bit of our guest experience and will notify our upper hotel management team. I assure you that we will take necessary corrective measures to avoid any issues from occurring again. I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHG Hotels & Resorts Service
Guest User
Stayed in Jun 2022
Other
1.0/5
Posted on Jul 13, 2022
I unexpectedly needed a room for 4 days while on a vacation trip when my wife became ill. I booked this property with points and cash. When we arrived at the hotel, I was told that the hotel computer had been synced with the IHG system and they were overbooked - they didn't have a room for me. The woman behind the front desk said she was just getting ready to call me. I asked for some help from this woman and the manager and was told there was nothing they could or would do. The same response when I asked for some compensation for the trouble they were putting me through. They were unkind and very unprofessional. One last thing, the manager or the front desk woman parked their range rover in the handicapped spot next to the front door - no placard or plates. Excellent compassion. On top of all of this, IHG has not refunded my points. They have put me on hold for up to 30 minutes at a time and the last call ended in the IHG rep hanging up on me. Not very professional at all, corporate or local.
Response from Property: Hi John R, We appreciate your continued loyalty to IHG One Rewards! We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry about the issue with the reservation and level of service received. We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. Pleasure once again to host your visit and look forward to having the opportunity to restore your confidence. Best Regards, Alice P Case Manager IHGService