Holiday Inn Express Rolling Mdws-Schaumburg Area

Hotel is not clean, breakfast terrible, building is maybe an abandoned building someone is trying to convince it’s a holiday inn .. don’t stay here… read all the new reviews and don’t be fooled by old reviews

This hotel is where we had to stay at the stay-to-play soccer tournament that we had in April, and we did not have a choice about the location. Therefore, we hoped that it would be a decent stay. It did offer breakfasts, a seating area, and parking, so we were hopeful about the accommodations. However, we only got one of the three. Honestly, we got a decent room, and the beds were small (doubles) but fine. For two adults and two kids, that's crowded, but we made it work. The seating area in the lobby was not enough for our team, and we had to spill over into the eating area. There was garbage in the hallway areas at times and there are only two elevators so we often took the stairs. Parking was abundant though the parking lot had several large potholes that you ought to try and avoid. The breakfasts were disastrous. The first day we were there, there was barely anything out. They said that they were getting a shipment later that day. For the next two mornings, if you came down early enough, one was able to grab one of the few yogurts that were put out and never refilled. The fruit that the front desk person said would be there never came. There was a station for cinnamon rolls that never had anything in it. Vegetarians were limited to potatoes and eggs made out of powder. The breads were kept to a minimum and only after cajoling the staff would they put out more. I hope we stay elsewhere if we have to come to this tournament again.

Juan is the absolutely worst human I have ever met. Not only was he a terribly rude person who wasn’t helpful at all, he seemed to be disgusted to even talk to the guests. This person should not even have a job. If you want decent service from people who care, go somewhere else

Not kept well Room was spacious enough but not maintained well. Not thoroughly cleaned, broken bathtub, dirty chair. None of that give a good feel.